Talaso Hotel Louxo La Toja

Breakfast with some home made things.

Access to spa through the hall. No direct access from the rooms , the lift is not arriving to the spa neither. Spa things you have to pick them up (and also give them back) in spa reception, instead of being already in the room.

Breakfast buffet was nice. The view of the sea is amazing. Spacious room.

This hotel is not deserving of a 4 star rating. I have stayed at better Holiday Inn’s than this place. It is so so outdated. It feels like stepping into the year 1982. I have traveled to 30 plus countries around the world and stayed at numerous hotels. So I feel confident in commenting on the rooms and amenities. The room decor is very outdated. The bed and pillows were insanely uncomfortable; felt like the bed was bought 30 years ago. There was an electric panel thing on the wall that made a very noisy humming sound. The receptionist who came to fix it said nothing could be done. At least I think that’s what he said because he spoke zero English. It is not ok for a 4 star hotel to NOT have a box of tissues in the bathroom. Like, I don’t need the sewing kit etc that they had in the bathroom. But I do need some tissues. The air conditioning is noisy and not enough for the room. We wanted to use the safe in the room. It had a key hole and no key in sight (in 2019 it is weird not to have a digital safe.) Upon calling the reception we learned that we would have to go down to the reception and get a key only after paying a 20€ in case we lose the key. What a ridiculous system to have in place... Staff: very few people know English. Once they realize you don’t know Spanish they panic and treat you weird. We went down to the spa to inquire about getting a massage I kept trying to ask about availabilities for the day. The lady wouldn’t listen to me and shoved a 90€ receipt in front of me for me to “borrow” a robe and towel. I guess you get your money back when you return them after your stay at the spa? Who knows. They couldn’t really explain with their limited English and I got angry and left. Also - there wasn’t even an English spa menu that I could read for myself. Weird... Overall really disappointed in the hotel. Their understanding of “luxury” is putting their waiters in sharp uniforms but the actual amenities and service you get sucks.