Rydges Port Macquarie

great beds, closed restaurant?

great beds and pillows!

We chose this hotel because it was a holiday Monday and local restaurants might be closed in a small town. surprise surprise! so was the restaurant in the hotel. they served food in the bar but the staff seemed confused. After an hour for a starter we found an open restaurant for mains.

The staff was very Nice and helpfull, also the location was the best. My fitst room was awfull but my second room was beautiful

Checked me in at à dirty room, which I believe was à storage room. But I have to say the reception really cared Aboutaleb my stay and moves me the NeXT day, they were very kind.

Room was comfortable, quiet, and to a high international hotel standard

Key hotel facilities (swimming pool, spa) were closed during our stay, due to "essential maintenance" - this was "code" for adjacent additional construction work. Thes facilities were a primary reason for booking these facilities, and not declared (although known about by the hotel at the time of booking). Staff were generally complacent (poached eggs took 25 mins to arrive - requiring two reminders - and were inedibly cold & hard). They were rude when challenged on the lack of facilities (claiming that all people who had booked had been informed by telephone of the absence of facilities, but this perhaps hadn't happened as we had supplied an international number - in fact a UK mobile to allow them to contact us).