Pension Beta

1. Criteria of choice: The hotel was chosen based on comments found on the booking.com resource and we were expecting to meet at least cleanliness and lack of insects. I'd like to explicitly point that cleanliness and lack of insects are inseparably linked and therefore we didn't meet our expectations. 2. The problem's description: I checked into the hotel with my family including 3 little children at around 21-22 in the evening. First night I accidentally turned on the light and was evidencing, all of a sudden, dozens of bed bugs all over the room... There were kinds of all sizes everywhere: in bedclothes, under the pillow, on the walls and on the ceiling that definitely points to the fact that they were inhabited a while ago. My wife and me were forced to stay awake till 5 o'clock in the morning and try to get rid of them and keep children from being bitten. We recorded a lot of video and made dozens photos which anyone can be easily provided with. 3. The hotel reaction: The hotel administration was immediately informed by me but their first reaction was an attempt to put the blame on us, having been stated the insects were in our luggage... However, they accomplished the total cleaning next day and spent 10 hours for that. The man from reception agreed with the issue and clarified the bed-bug-nests were found under the ceiling in general. In spite of these measures the cleaning unfortunately didn't help completely and we were evidencing separate species for the next two nights. 4. The result: On the top of that I ended up with approximately 60 bites and strong allergy broke out two days after moving in. I got eventually an inflammation on the bitten places on the legs and was forced on Monday to be at doctors and get a sick leave. Moreover we are forced now to invite a special service in order to check out our flat for insects. We have never had such the terrible experience. I can't see any convincing reasons not to get our money back.