Khách sạn ở Puebla City nằm gần sân bay Street of Candies

Ưu điểm: Everything in the room was great.The on sight restaurant is exceptional and the staff on the reception are first class.Will certainly stay again.

Khuyết điểm: Nothing.Everything was brilliant.

Ưu điểm: Beautiful building, walking distance to downtown Puebla and with a great, professional and friendly staff.

Khuyết điểm: I did not like that the rooms do not have windows that overlook the street which prevents the room's from ventilation and natural light during the day.

Ưu điểm: Todos son muy atentos, el servicio es exelente. Tienen un Spa muy bueno. En general, nuestra experiencia fue buenisima.

Ưu điểm: Beautiful rooms full with colorful details. warm people ready to help even going out of their regular duties.

Ưu điểm: This boutique hotel is elegance personified. - clean - spacious public areas - spacious elegant rooms - huge marble bathrooms with high ceilings and excellent amenities— even a glassed-in toilet! - modern design over historic remnant walls - finest cuisine - excellent wine - interesting modern art throughout -exquisite talavera shop at the entrance - VERY helpful staff - gift yourself and book an elegant room now - excellent value - great location The owners have spared no expense at creating this finest of hotels. We have traveled world-wide, and Hotel Boutique Casareyna is without a doubt exceptional. Note: I am not one prone to hyperbole!

Ưu điểm: Without a doubt one of the best hotels I've ever stayed in. Everything – from the moment we arrived, when the receptionist let us checkin over 3 hours before ahead of time – to when we left, the staff was impeccable and the facilities/ambiance well above par. I love the fact that the architecture/decor is super chic and high-end without ever feeling pretentious. Quite a rare feat! Also, our room was beautiful and incredibly comfortable. I'd stay here again in a heartbeat!

Ưu điểm: Confortable room, beautifully renovated building with antique pieces, great internet signal throughout

Khuyết điểm: A/C system not the greatest on warm days, the unit kept turning on/off without rhyme or reason and never cooled the space well. Luckily Puebla is not always that hot.

Ưu điểm: We came for the weekend and a surprise engagement. CasaReyna was beautiful, clean, inviting, and new surprises and attention to detail around every corner. The staff were excellent, helpful, happy to accommodate, and made us feel like family. Do NOT skip the restaurant. We had breakfast and dinner there and the meals were excellent. Hard to pick a favorite, but the poblano crepes were unlike anything I’d had before. Be sure to visit the Pool and track on the roof. They don’t mention it much but there’s a excellent view of the city and ruins from old building and murals across the road. Not only was CasaReyna wonderful but also an incredible value. For the level of service, attention, and quality I wouldn’t have been upset paying double or more for both the hotel and restaurant. Thank you so much for helping to make our engagement memorable. Muchas gracias,

Ưu điểm: Servicio la gente que trabaja en el hotel es muy amable.

Khuyết điểm: NA

Ưu điểm: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Khuyết điểm: Every thing was perfect

Ưu điểm: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Khuyết điểm: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Ưu điểm: Where to even begin?! The Rosewood is absolutely incredible and I would not even think of staying anywhere else when visiting Puebla. The property itself is beyond words: amazing pool with a one of a kind view, beautiful decor and details that it doesn’t even feel like a hotel but more like a beautiful home decorated by a top interior designer, the most comfortable bed imaginable and the best bathtub and shower we’ve experienced. Also, we cannot fail to mention the incredible staff! From the moment we booked, the level of service was incredible. Special thanks to Andres who was extremely attentive, ensuring that we didn’t have any special requests or concerns prior to our arrival and for booking a private driver to pick us up in Mexico City and drive us back to the airport, making the journey really easy! We were also celebrating our anniversary and everyone went above and beyond to make that special! For example, we unfortunately cannot remember his name (definitely started with an R) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous!) and we got to talking all about our trip to Mexico. He knew we were really into mezcal and that we were celebrating our anniversary so even though they were just about to close he gave us a taste of a really interesting gin-like mezcal on the house which we greatly appreciated! I honestly cannot thank them all enough for their incredible hospitality. We hope to be back very very soon!

Khuyết điểm: My fiancé and I tried to think about this for over 30 minutes and we cannot think of a single thing.

Ưu điểm: Great breakfast, elegant rooms ans facilities, great service

Ưu điểm: The shower was very hot and powerful, a great location for what we needed to do to see family. Buffet Breakfast was good value at 150 pesos per person

Khuyết điểm: Great for one/ two night but rooms are smaller then many hotels in Puebla for perhaps a longer extended stay if you use for other then sleeping .used quite a lot I think for business clients weekdays perfect for a weekend get away.

Ưu điểm: Everything was excellent!

Khuyết điểm: Everything

Ưu điểm: Everything was fine

Khuyết điểm: None

Ưu điểm: The staff is very well trained and their attitude is "can do" all the time.front desk rep, has the best food and sightseeing recommendations. the concierge, gets cars to to take you anywhere. There are others that should be mentioned.

Khuyết điểm: nothing. All was very good.

Ưu điểm: Problem with the telephone no 'English speaking but not only that the calls were not transfer to the room friends that called me waited a lot of time the call was not transfer and even a message was not given to me to see who called me

Khuyết điểm: Mainly the problem with the telephone calls and the housekeeping that if I was going to stay on the room working she asked me to hurry because she has to clean the room

Ưu điểm: Location

Ưu điểm: Centric located. Good amenities

Khuyết điểm: Noisy lobby

Ưu điểm: Good hotel in a great location. Staff is helpful.

Ưu điểm: Valet parking,60 peso per day, could take car in and out during the stay. Walking distance to zocalo. Did not try the breakfast, lots of other options nearby. Good wifi. Gym was a bonus. Comfortable beds and pillows.

Khuyết điểm: Pool was too cold to use. The shower pressure was inadequate, hot water never warm enough. The water in washbasin drained too slowly. Housekeeping removed the hand towels but did not replace. And bath towels were not changed during a 3 day stay.

Ưu điểm: Quite and comfortable. Location amazing and perfect to sleep

Khuyết điểm: The safety box was not working and they didn’t have the room on time.

Ưu điểm: Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.

Ưu điểm: Location, the problem was: Housekeeping: No Kleenex, cleaning lady rude, not washing clothes, few towels compared with other hotels a/c did not work

Khuyết điểm: Check daily about my entrance because the card was cancel in the afternoons, so I have to see daily if was able to enter my room, air condition not working

Ưu điểm: Lovely garden next to hotel. Relatively short walk to centre of town. Breakfast was good quality - tasty fresh fruit & fresh juices. Good tamarind cocktails by the firepit in the evening. Quirky modern room design a pleasant change from other mexican city centre hotels. No street noise - just rhe sound of church bells. ll in all, i would not hesitate to recommend this hotel.

Khuyết điểm: Gym equipment needs a bit of servicing. The pulleys do not run smoothly.

Ưu điểm: The architecture

Khuyết điểm: The X room had the wood floor broken and the AC was also broken and set on the heating. It was very uncomfortable. very noisy because they are beside a school and on a Saturday they were fixing something with a hammer at 7:30 am The Manager is so fed up with complains that he doesn't care any more

Ưu điểm: The space the \modern and the people

Khuyết điểm: The bathroom need some update

Ưu điểm: Beautifully designed hotel, impressive architecture harmoniously combining historical building with modern details. Spacious room and bathroom. Good breakfast. Excellent restaurant on site - we were very impressed with our lunch a la carte. Very helpful staff who helped us organize our activities. Would totally recommend!

Khuyết điểm: Rooms need a bit of retouching, but nothing too disturbing.

Ưu điểm: Beautiful building, excellent breakfast included.

Khuyết điểm: A little slow on check in service and a tip was added to our bill that we did not add, but everything was sorted at checkout.

Ưu điểm: Architectly an interesting concept.

Khuyết điểm: Not very functional and very poorly maintained.

Ưu điểm: LOBBY, CLEANING PEOPLE

Khuyết điểm: THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.