Mercure George Hotel Reading

Location more than everything

Smell of spices and curry reception area all day long and all night long which was very awful,and its not nice to welcome people in that smell , nice smell of lavender or cotton fresh deodorizer would been a lot far better. Bathroom sink had no mixer so its either very cold water or very hot water...breakfast was poor.... The lady at the breakfast was so rude with us that was duty on friday , saturday , sunday...a bit chabby with long blonde hair. On the photos when i booked there was English Breakfast included and there was not , so i asked her and told us you have to order when you come in and we cook it,if i never asked we never knew, we expected that she let us know when entering the breakfast room. Then the following day my husband told her can “is it possible please to have a cooked breakfast ?”,and she turned back and said to him will you give me time until you seat and he told her i just asked i did not tell you to cook it now.... Then he told her i ll put you on the reviews and she replied “ok thanks,no problem at all” She’s the most rude person we ever met in our life....we are catching up a new business in Reading and we were going to be their customers for good,but because of that arrogant lady,no way we go back there.