Radisson Blu Saga Hotel, Reykjavik

The staff

The outdated hotel with drafty windows

Great Potential

The hotel had complimentary breakfast, with many options and great food. The staff was super friendly and helpful.

The room we had was extremely outdated, it looked like my classroom in public school in the early 90's, with tile and colors from the 60's.

This is a avery poorly maintained hotel. The staff is not very informative about the Iceland and very unhelpful to customers. The rooms are not cleaned properly and customer complaints not attended promptly. In my five days stay, my room telephone never worked, shower head never fixed, it took two days tho fix the locker. I had to visit the front desk several times to complain but not much was done. Overall it was a very unpleasant experience. We were a group of 15 people that could not call room to room - had to use what is app to communicate and coordinate activities.So sad

Best option if you're not just visiting downtown

The service is great, along with it being easily accessible to the area without being right in downtown/touristy area. View is pretty nice of the city from afar too. We enjoyed the hotel for 4 days while doing day trips around the ring road then walking to the nightlife or hotel bar in the evenings. The staff is pretty accommodating to any needs - the bartending staff had a real knowledge of the area and great tips. I would maybe stay here again, but bring my own pillows next time.

It is a bit outdated in terms of decor - but the real issue is the pillows. There was nothing to them and it left us with terrible neck strain. Wifi didn't work in our 6th floor room, but they tried to accommodate by placing a hotspot nearby - yet removed it before the end of our stay.

Dated hotel which has seen better days

Staff was great. Good location but a 15 min walk to the city center with its shops and eateries.

Rooms were "used" at best. A lot of wear and tear and small holes and dents in walls and doorways. Some non functioning amenities and even issues with one of the elevator banks.

The restaurants and the spa.

The rooms are getting old.

Nothing, probably sauna.

Great value for money, spa, 15min walk to city centre, free parking, internet included

Large variety of breakfast, helpful staff, rooms with a view.

The bathroom didn't seem to have been cleaned from the previous occupant. The kettle was rusty but was replaced immediately after my request.

A close to the downtown. A silent location. Free parking. Friendly receptionists.

No value for money (too expensive as compared to the quality): The room was very dusty when we arrived. It was obvious that it was not cleaned for a long time. I was not cleaned although we put a sign "Clean the room". A bed was just made and the room was still dusty. Obviously the hotel does not want do this properly since everybody can see dust - cleaners and their superiors just ignore the quality. Another problem was that there is no ventilation in a room - an open window helps a little bit, but not much. Also no more shampoo was given for the 2nd day.