Mercure Ribeirao Preto

The bed was comfortable. Clean.

Most of the staff at the front desk fo not understand a word of English. I understand we are in a country where English is not the native language however in hospitality I feel basic English should be a must when you are greeting and checking in foreigners all day. It made things very difficult. Especially when I tried to explain I had already payed for the accommodation and they didnt understand and kept trying to ask me to. Also pool needs a few deck chairs.