Pestana Rio Atlantica

The room was good.

The staff is not trained at all, looks like there is no management because nobody cares. For instance at the roof top, there is no proper organization where to pay, sometimes they forget orders, they dont even say sorry. 95% of the staff in this hotel does not speak English. The good one who is nice and helpful was Pedro at the front desk. The rest of the staff, looks like they started the job yesterday. All is dirty, not proper for a 4-5 hotel. The service is 2-3 star. Looks like we disturb the staff when we ask something. At the Front desk, nobody say hello. No one to hep with luggage. The breakfast is the worst I have ever seen, no jam to put on bread, no bread toaster, no juice if the breakfast is busy, very bad experience.

The only things that I believe they value the money you pay at Pestana are the excellent service, the friendly staff and the perfect location. Make sure you get an ocean view room or better choose another hotel.

The hotel can`t classified as a five stars hotel, very old deteriorated rooms and corridors, 80th time furniture, awful illumination and appalling facilities. the hotel needs an overall urgent renovations.

Great location. Fantastic spacious room.

Charging US$40 for 24h internet will make me choose a different hotel next time.

Location, pool, view, restaurant.

Reception clerks are not kind even rude. I think they don't know the word " sorry ". I was confused who is a customer or a clerk. And even they lied to me. (the parking lot was free but not anymore. - This website is also needed to change the information.) I called them to confirm the reservation and parking lot. At that time they said, the parking lot is free but we paid r$20 per day. They said it's paid from 6 months ago. I think maybe I called ghost. They don't remember our conversation on the phone. It doesn't matter to pay for parking lot but they gave me wrong information, lied to me and never say sorry. I want to ask, is this 5 star hotel?, Are they trained about manner?

I liked the location, the staff and the lobby/restaurant/bar.

The rooms are very dated. Downstairs is very nice so when you see the bedroom is disappointing.

Very poor hotel for a five star. The room are very old style, not at all comfortable. wireless very expensive. Breakfast very poor also for a 5* hotel. Artificial orange juice in a country like Brasil!....

There is a taxi service associated with the hotel that practice prices very high compared with normal taxis. The price changes depending on the day and worker on the entrance of the hotel, etc....

The staff were plesant and helpful, as stayed previously was comfortable and enjoyable

The hotels needs to be refurb asap as it lags behind modern 5 star hotels now, also ran out of silly things like tea, tomato juice and nuts !!!

I like the friendly staff and the great location of the hotel. The rooftop pool was also a nice touch.

The rooms were very old and will need renovations.

The hotel is conveniently located with amazing views over Copacabana beach from the rooftop. The booking.com rate made it excellent value for money compared to published rates. Staff very helpful and friendly.

Room was a bit run down - I have stayed here 3 times in the last 6 years and nothing has been done to touch up the rooms - room in serious need of a paint job; bed linen had holes in it, the bedspreads had stains on them - not what I would expect of a 5-star hotel. The rug in the lounge area at the lobby needs a serious cleaning job! Breakfast (optional) rather expensive.