Pestana Rio Atlantica

The only things that I believe they value the money you pay at Pestana are the excellent service, the friendly staff and the perfect location. Make sure you get an ocean view room or better choose another hotel.

The hotel can`t classified as a five stars hotel, very old deteriorated rooms and corridors, 80th time furniture, awful illumination and appalling facilities. the hotel needs an overall urgent renovations.

Great location. Fantastic spacious room.

Charging US$40 for 24h internet will make me choose a different hotel next time.

Location, pool, view, restaurant.

Reception clerks are not kind even rude. I think they don't know the word " sorry ". I was confused who is a customer or a clerk. And even they lied to me. (the parking lot was free but not anymore. - This website is also needed to change the information.) I called them to confirm the reservation and parking lot. At that time they said, the parking lot is free but we paid r$20 per day. They said it's paid from 6 months ago. I think maybe I called ghost. They don't remember our conversation on the phone. It doesn't matter to pay for parking lot but they gave me wrong information, lied to me and never say sorry. I want to ask, is this 5 star hotel?, Are they trained about manner?

I liked the location, the staff and the lobby/restaurant/bar.

The rooms are very dated. Downstairs is very nice so when you see the bedroom is disappointing.