Red Roof Inn Rockford

Pillows were comfortable

The following were problems for my family: 1. No bugs in the bathroom 2. Bathroom door that shuts 3. Coffeemaker in the room 4. No smoke smell in the non smoking room 5. No Kleenex 6. Only one teeny tiny shampoo/conditioner bottle

It's just a bed...

The hotel room was clean, the room was small, you only get the bed and just enough space to move around. If you need a iron, ask for it at the front desk. I don't know if that's the same with a hairdryer. We paid less at the front desk than the booked price though your app service, but that giving us a headache already...

We got double charged, and just because the check in lady (pink or redish hair lady, I couldn't read her handwritten name tag) didn't take the time to check in her computer that our room was paid off already. It was obvious that she has no customer service at all. We were in Rockford for my father's funeral, now we have to deal with agoda.com to reverse the charges and prove to them that we got double charged to get our money back. Just because she couldn't do her job...