Grand Hotel Plaza

Location

This was my second stay in this hotel, first time was perfect, and second disaster. During the stay first day Hotel Salon which is one of the main reason why i book this hotel was occupied because they are taking one movie there, after that there was some congress. You can not go to the salon. During the Congress they have also the presentation in suite near my room and between my room and this suite are connecting doors. I dont have silence im my room in morning time and afternoon time because it was very loud. And my room was not cheap room in this hotel. The bed was disaster and very unconfortable. The cleaning women dont bring us big towels and the water in the room when she clean the room, because of that i make claim on the reception five time. And on the end she take all boxes and bags from our room without our permission and she put in to hotel garbage. We spend in shopping over 20.000 euro in Louis Vuitton, Gucci, Versace, Fendi etc, and they have nice boxes and Bags. We put new items ind the wardrobe and in the suit cases. And boxes and bags we put nice on the floor near cabinett. We didnt put near garbage. And when we come in room nothing more was there, but cheap paper bags where we put garbage near the garbage box she didnt take it. After that i must go to Samsonite to buy new suit case where i can put some of this new wardrobe. After my claim on the reception about this, hotel manager give me free transfer to the airport. Nice from him but money is not problem for me. They make my stay this time terrible. Only good thing this time was excellent location. All other was disaster.

Hallway carpet to our room was stained, dingy hallways As we walked in other parts of the hotel it was so much better. It felt like we were in a basement

Worst hotel ever!

Absolutely NOTHING to like or enjoy here at all.

This is by far the worst hotel I've stayed in more than 25 cities in my latest trip to Italy. When you consider this is somehow rated a 5 star star hotel (???) it is the worst value for money in the history of hotels. It is literally a 2 star hotel and a bad one - it's a hell hole and a huge tourist trap. They gave me a room with no AC and no hot water! I repeat, NO HOT WATER. On top of it all, even if I had gotten a proper room with hot water, hotel is old anyways and facilities extremely old and dirty, filthy rooms. Wifi does not work nor does 4g/3g signal. Internet access is only possible outside of the hotel. Breakfast is one of the worst I've seen in Italy (or anywhere). They did not deliver what a two star hotel would have. That's all late in the evening after a tiring trip for me and my girlfriend. After hours of discussion and no solution offered whatsoever, I was finally able to talk to the hotel manager. The manager is this French guy who barely speaks some broken English and couldn't care less. All he could say is that things didn't go as planned with maintenance and that it wasn't his fault. Out of the few things he mumbled, he may have offered a drink at the bar or something along those lines, to make up for NO HOT WATER, NO AC, NO WIFI, dirty room, lousy breakfast, and the worst service I've ever seen in a hotel or hostel or any type of housing establishment in the world. The discussion went on for 3 days and no solution was offered at all. This is by far the worst experience I've had in Italy and the worst I've ever had in any hotel anywhere (I've traveled 50+ countries). The cherry on top was the itchy feeling in the end of my stay due to what could have been bed bugs. Do yourself a favor and avoid this place at all costs. Avoid yourself A LOT of stress and a living nightmare and stay as far away from this place as possible.