The Chapter House

Nothing is good - have maybe once been a charming pub with rooms upstairs.

Receive your guests friendly with respect. Our booking though booking.com - the hotel only had 1 room booked even I had a mail with a confirmation for 2 rooms. Water was dripping from the ceiling when it rained. Due maintenance of the rooms and restaurant, make fresh food etc etc…..

If you happen to be traveling to salisbury and want to tour the cathedral, you can't get a better location as it is right across from the entrance to the grounds. The staff were very friendly and competent, the rooms were well maintained and the bathrooms were spacious and very clean. But this inn is very old, the rooms are very tight, and it just isn't that comfortable. We did not feel there was adequate value for our rate of GBP100/night (jul09).

the quantness of the place, floors and walls sloping in all direction, which is not suprising for a building over 400 years old.

Very poor value for money, no services, reception closed @ 1800pm, no hotel lounge as such, only a bar/resteraunt.

The staff were very friendly and helpful. The food in the restaurant for both brekfast and dinner was excellent if a little expensive for the dinner.

No phones in the rooms. No room service. No shower caps in bathroom. It was a lovely hotel for a break but not for business use. I was hoping to recommend this hotel for business use but without the first 2 facilites above I am unable to do so.

Location. Staff made a real effort to be helpful.

No telephone in room. No explanation of use of 4 keys or how to lock room. Locked in the hotel when all staff went off for part of Sunday. The low service level does not reflect the high price. The operation seemed rahter amateur in terms of customer service.