Hotel Casablanca

The breakfast very good, the location wonderful. The staff more and less, 50 % where polite, 50 % no polite. There was only one plug in the room, located in the bathroom, which I consider not enough. The mini bar only had waters, sodas and beers. There wasn't any " no disturb " signal or label to put on the door.

More facilities are needed, for example, gym or sauna. When we arrived it took as at least 30 minutes to do the check in, and taking into consideration that no other guests where with us, it is too much time. This hotel needs more technology to be more efficient. The hotel would close the swimming pool at 20 hs, and that is very bad. San Andres is very warm, the swimming pool should be available at least till 10 p.m.

Good location and clean.

The WiFi is non-existing and the staff do not go the extra mile to help you. The hot water is not hot enough and the water pressure and the amount of water coming from the shower is soooo little that makes it close to impossible to have a good shower. The staff just explain that it’s basically what it is. They hotel should in this case explain it in the adverts. The breakfast window is short. The receptionist kept calling 2 of its restaurants and said they had buffet which we wanted to pay for but when we went there they explained that with different answers at the same time saying that they don’t have it when we said we had only breakfast included but would pay for the buffet and even said it was for those who had paid for the buffet, going back to the receptionist she said we could go and eat and pay for it and going back to the restaurants they said no..... so we went to another hotel for buffet called Sol Caribe. WiFi nowadays is very important and they should clearly state that they don’t have it. The water in the shower is not a small matter either.

Good choice

The size of the room and bathroom, restaurants offers great choices of food, location was good too.

Swimming pool was closed