DoubleTree by Hilton San Diego Downtown

impersonal; watch out for prepaid rate

I was confused by the website and selected a prepaid rate. As soon as confirmation emailed arrived and I realized my mistake, I called on the phone to change the reservation to a refundable rate. Even though it was only ten minutes after the reservation for a stay a couple of months in the future, they said it was impossible. They kept reading me the rules about what nonrefundable means! Hilton said it was the hotel policy and they could not do anything about it. After my stay, the hotel's director of operations wrote to say that it was Hilton policy and the hotel could not do anything.

What a shame

If anything location

The room was a sham! The "two story" suite is just two rooms on top of each other with a super steep, small spiral staircase up and down. The "jet tub" was a regular size tub with two small jets that hardly worked. The curtains where torn and stapled together! Definitely not the Hilton quality I'm use to.

Good stay.

We needed to switch hotel rooms and they were very accommodating. Didn't seem too apathetic about it though. Thus the friendly service was a bit lacking. Everything was close for walking which made it really nice. Seemed a bit pricy for being a bit off the beaten path though. It was a good stay all in all.

The staff could have been more friendly. Just didn't get a great vibe from most of them. Also the need to switch rooms was the plumbing.... It made sounds all evening. Gurgling bath and the toilet would run all day and night.

Nice stay.

Location, comfortable, enough room, easy check in and out.

Fighting people next door.