Sheraton San Diego Hotel & Marina

Locations are good and closed to everywhere

It’s would be better if we know there is a parking fees for this hotel before we booked.it wasn’t mentioned on the booking page. It was a surprise when we found out when we checked out

Beds are comfortable, good coffee, nice view, clean bathroom.

Staff. When talking about the view I would have when I checked in she just shrugged and said all grumpy “well it’s gonna be dark soon anyway!”. This was firstly rude. Also ridiculous because the view at night is beautiful. But very off putting right when I’m checking in and getting charged more than anticipated for parking when you have a lot on the premise! Then when I wanted to stay another night I got the run around from the front desk, that they would not match the rate I was paying, told me to make a new reservation online, then online they wanted more than the front desk. So finally I did it with the front desk but all tolled it took me a half hour to organize what should have taken two minutes. Not good customer service. And I had a towel with a big brown stain. I paid a lot after getting gouged for parking ( specifically did not stay downtown because those hotels would charge for parking ) which was not revealed on the website getaroom through kayak. You should tell them to be completely transparent on things that do not allow for me to choose to say no thank you. Also the resort fee is just dumb. S’mores?? I was very disappointed in those things and was willing to pay more but then these things made it not worth it.

Friendly staff. Centrally located to what I needed to do. It’s a close drive to downtown and Point Loma.

The cleanliness could have been better in my room. There was little pieces of trash on the floor. Due to COVID-19, I wipe down all surfaces so I noticed more dirt.