Villa Florence San Francisco on Union Square

They have a bar and they serve dinner in the bar that has like two tables of 2 and the rest of the seating is at the bar. Although you cannot call down and place your dinner order if you want to eat in your room. You have to walk down, place your order and then carry it up to your room on a tray yourself. There was no valet parking. You hand your keys over to the same person that checks you in. The newly renovated lobby is a huge waste of space. There is NO signage except on the entry floor mat to the hotel in front of the newly renovated lobby (which you cannot see when driving by), except for the old signs on the corner of the building. I had to go around the block a few times to figure out where the entrance was. Their website still shows Kuleto's restaurant, which is one reason I selected to stay there for a convenient meal. That is now gone and has been turned into the massive lobby, which is pretty barren. Their website is misleading. I will not return for business travel. The location is great to Union Square if you have time to shop.

Spent the winter evening without heat in my room

Majority of the luxuries were fine except for several key items were a complete failure. The heating system is archaic, loud and blew cold air. Front desk came but was not able to resolve the issue and their engineer was off that evening. It was a major problem because it was in the dead of winter and slept in the room in 30°F temperature or so. We survived the evening with four layers of blankets. Secondly the toilet cover was broken. And lastly the coffee pot machine wasn't working properly.