The Ambrose

Location away from the centre of Santa Monica was fine as we wanted a bit of walking and found plenty of nice places not far away. Our room was very nicely fitted out and was really spacious. All amenities and fittings were of high quality.

We arrived very early on check-in day and didn't feel a big effort was made to get us into a room earlier than standard time or keep us posted on progress with room cleaning.

Highlights: Mr Hugo and Mr Enrique were the best! Hugo was very attentive/ thoughtful. He definitely made my experience better- especially one day that I was sick. Matthew and Nick (front desk) were also nice and polite. Congratulations to all of them and to the HR department for hiring such service-oriented people.

Overall: Breakfast: somehow limited and same options every day. In room dining: poor offer. Place and surroundings: the hotel itself has nice common spaces, but it’s placed in a desolated spot near by clinics and a funerary. Transportation: bus one block away. Hotel’s Tesla was not available most of the time- limited use. Personal experience: I checked-in late because my flight was delayed. They gave me the worse room and not what I booked. It was facing an alley-VERY noisy in the early morning since trucks load and unload things there- and had a communicating door to other room-. I requested a change and said no other room were available. Then I went again to front desk once I found my original booking and expecting to talk to the manager... And Oh! They did find some better rooms then! The change was definitely better. Type of Guests: polite, varied, good. *In summary: I’ll say though you can find a better place in Santa Monica -especially since Ambrose is not cheap at all- this hotel offers the pros of a boutique facility and the environment is quiet, allowing guests to rest or undertake medical treatments in the hospital near by. The hosts and other employees are kind. * Recommendations: Dine out. Pay Uber. Don’t ever ask for a small room. Beware of rooms facing the alley. Rest! Enjoy Santa Monica!

I liked the complimentary coffee, tea, and water.

The breakfast was of the buffet style. The food options were limited and not of the highest quality. It would have been nice to have a porter help with luggage on check in and check out.