Hotel Director Vitacura

After a speedy checkin at 6pm, the room was good and clean but the food in the restaurant was below par. The staff in the bar/restaurant were very pleasant, but for a country where ceviche is a food staple, theirs was terrible. Breakfast was fine, but the checkout was terrible. Understaffed, the bill was incorrect by about 19%. As there was a continuous queue to checkout I had to return with correct booking to confirm the real price, but I had to queue again, as it was still one man trying to deal with everyone. I asked for the director as none knew who the Head of Reception was or where they were. When the director finally arrived, the lady just gave excuses instead of attending people in the queue!! More attention needs to be paid to guests, especially if theres a continuous queue. It benefits guests and also the lone member of staff who is under pressure.