Hyatt Place Sarasota Bradenton Airport

I generally really like this place. It’s about the most convenient location you could want, folks are generally very nice, beds are comfy and the breakfasts are good. Nothing fancy, but good.

Bathroom tiles needed a good scrubbing, and I do wish they’d put in proper bathtubs! But this time around, the front desk staff really dropped the ball. And we can start with the fact that they really need more people working the desk. Their staff, it would seem, has to do it all - guest relations, cafe orders, concierge and bell services. The hotel offers a free airport shuttle, which is nice, of course. When I had to catch a plane upon my departure, the desk clerk demonstrated a decided lack of concern for my needs, most especially when she was calling the shuttle driver to ascertain his whereabouts. She informed me after the first call that he was 10-12 minutes away. After 12 minutes of waiting, I asked her to call again; she begrudgingly obliged. And then she reported that the shuttle would be another 10 minutes. Had I known from the outset that the shuttle was basically a good 20 minutes away, I would have found another option then and there. And I am further annoyed because I had just tipped her for luggage storage. I realize that a free shuttle is no guarantee, but the lack of concern for a guest’s needs was really disappointing. So when the shuttle didn’t show, I did end up calling a Lyft. He arrived in 2 minutes and got me there in 5.