Hotel Santika Premiere Semarang

It was Christmas and taking breakfast with no any single Christmas carol/music/instrument is a big joke! I do not think others who do not celebrate Christmas would be insulted if you had those carols/instrument in the breakfast area! The way you handle the payment was a big no for me. It was just like I would not pay for the bills! I was very not happy with you phone call, and as I sent to your WA, quote: you ruined my holiday mood! I was about to change to another hotel, but my family still remembered our stay last lebaran and it was good that our gonna be property was full at that time!

At check in, we asked reseptionis to store breast milk in their freezer (we also already write word "freezer" in the plastic milk container) as we plan for 2 nights stay. For the information, it was a 700ml breast milk that was pumped by my wife during our 4 days trip prior to arriving to this hotel. In fact we have also asked this (whether the hotel can store breast milk in their freezer) via phone before we book the room, and they confirm providing this service for their guest. It turned out, at check out, the hotel staff did not store our breast milk in freezer instead the store it in a chiller and as a result our breast milk spoiled and can no longer be used/given to our baby. All the hotel staffs did just say sorry without any explanation, they don't understant the effort my wife have done to pump that breast milk during our trip. The above was not the only disapointing experiences we had in this hotel.. on the morning when we ready to go for breakfast the electricity sudently turn off for almost 1 hour.. as a result we must go down to the restaurant from 6th floor using emergency stair. Btw, I have my parent (78 and 65 years old) with me and also a 3 month baby with its stroller. This was a terrible experiences for our family. We also have to eat our breakfast without light. Overall, awfull experiences in this hotel. Will definately never go back..