Bopha Pollen Hotel

Only 1 or 2 staffs can communicate in English.

The key staff who is always on evening shift and is the only reception who can speak fluent English is very attentive and service-minded. The restaurant staff are also very accommodating. Another consolation is that it’s only 15 mins walk to the pub street and there are plenty of food places around the hotel.

The rooms itself aren’t very well maintained. Cleanliness is non existent. Our superior room with 3 beds had cochroach. The bed sheets weren’t changed before we checked in. There were obvious lose strands of hair on the pillows. The maid didn’t clean the room every day and when they did they neither refill the toilet tissue nor take the rubbish out. We had to ask for toilet rolls down at the reception twice. The wardrobe door won’t slide open so the safe inside is rendered useless. The air con takes forever to adjust to the temperature we set. The other superior room with 2 beds we booked had leaky sink. Considering the amount we paid - we’ve had way better. The cleanliness of the place is something we would expect from a dirt cheap backpacker, not a 3 stars hotel. The swimming pool out front is filthy also. The buttons in the lift don’t function well so best of luck if you’re on 2nd, 3rd floor