Lynnaya Urban River Resort

Location is very good. Easy to get to and to get to the temples and shops and restaurants, etc. Design of the hotel is also v. good, though the black metal in the dining room is a bit gloomy at night. Rooms were large, comfortable and well appointed. Small details in each were different, which gave the impression they hadn't identified what really worked. For example, some rooms (at the same price/level) had a hand shower, some didn't. Some had better lighting and plugs. One had a small patio, others didn't. One had a view, one looked onto the back of the pool bar. Shelving was much longer in some (so more convenient). Food was ok. Breakfast was good. Pool is nice.

The welcome was a little overdone. But the problems really started on the second morning. They had to move us. We didn't want to move, but they said there was a problem with the drains (we couldn't see what). Although they said the new room was the same price it was much less attractive. When I complained they offered to upgrade, which was good, but involved another move on the third morning (our stay was 4 nights). The first room was definitely the best of the three (see above). Then there was the staff. Frankly, it was low season and they seemed desperate to attend to us. Four or five staff tried to serve us at breakfast, asking how the food was, straightening napkins, removing plates, adjusting cutlery, pouring coffee, asking if the chilli was too hot, how we were enjoying ourselves. It made us notice small unimportant things: some of the dishes on the buffet had been mislabeled; some of the staff hadn't washed, etc. Everything we did we were asked to complete an evaluation form for. In the end I asked them to stop. It was like being in a cultural show. And it didn't seem genuine. Finally they discovered they had made a mistake with the bill, but waited till we were all packed and ready to leave before telling us. I have lived in Cambodia for 25 years. But they found it amusing that I speak Khmer and still insisted on treating us like tourists. Really they need to take it easy and judge their clientele a bit better. And get the things that matter right.