Aston At Kuningan Suites

Breakfast

Room dirty

Nothing at all. Miserable staff, very bad service, careless, hardly smile and have no idea what establishments exiisted around their location. The towels smelled, the room wasnt cleaned properly. Never again, waste of money and time.

At the reception staff had no idea what kind of food their restaurant sell / serve. When we asked they said only Indonesian food, when we went in they had Western food too. When we asked at the check in whether the restaurant sells cocktails, they said no, they only sell wine no cocktails, when we went in they had 2 kind of cocktails Very bad customer service and very misinforming. The restaurant OMG, another disaster, tasteless food, and again the staff, we ordered from the menu, they took the order came back and said that they run out of the food we ordered, then we ordered something else and asked them to check if they have it, they came back and said yes they have it, 10 minutes later they come back to tell is that they had run out. And when we finally found something we would've liked to eat, was bad food tasteless, and on top of that, slow service and they screwed up the order. Twice in one day.

The rooms are terribly dirty !! And they require deposit from you 500.000 rp which is not written on booking.com, the stuffs aren't helpful at all. They took my deposit and didn't give back since 2 weeks and they told me they will send me back immediately coz they checked the room everything was fine. The breakfast was okey for people who likes indonesian type but for us Mediterranean people its disappointing. In the kitchen there was no pan or pot. When you ask they will bring you an old one which you wouldn't want to cook.