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Covid protocols necessitated offering only a minimal number of grab and go breakfast items. Those items included breakfast bars, coffee, muffins, yogurt, apples and bananas, but hot tea was not an option. All bar and restaurant facilities were closed during our stay.
The room had play-doh smashed all over the carpet in our room. In addition the closet door was removed from the track and leaning against the wall when we first entered our room. Our travel partners also had the same issue with their closet door. In fairness, the bathroom appeared adequately cleaned and ready as did the bed.
It was a comfortable stay.
It was a little loud at night.
The staff we interacted with were all great. Everyone was very friendly and helpful. Nice looking lobby bar with plenty of seating and the beds were comfortable.
The hot tub temperature in the pool area was too cold. More like luke warm tub.
Friendly and accommodating staff.Nice having the shuttle from the hotel available.
We had very little interaction with the staff. We checked in and the gentleman was helpful and polite. When you got to our room the key did not work and there was an employee walking by that used a master key to open it for us. The floor was wet by the a/c unit and the remote batteries were old and the remote did not work properly. We told the man at the front desk upon check out and he made sure to write down what we had told him and he thanked us for the info.
Remote for tv didn't work properly and the floor was wet need the a/c.
Hockey Tournament in town
Friendly staff had some trouble with guests - the hotel was overrun with Tweens and parents
Computer was down at checkout still haven't gotten a receipt
Everything was very good for my young daughter and myself during check-in. The desk staff were very polite (and quite hilarious) and we were off to a great start. Room was comfortable and well furnished. We slept rather comfortably and were off early the next morning. 99% good with one moment of terribleness bringing down the review.
In their defense, I'm a tall person and I barely noticed it. There are 2 corner shelves in the shower and the upper one is pretty high. And that is where I saw the nasty, old, half bar of soap, complete with hair on it. Gross. Someone short wouldn't be able to see it and I get that. Can't clean what you don't see, and with everything else being in good order it was just a simple oversight. But YUCK. And the air conditioner sounded like an aircraft carrier. Whoa. Loud. Luckily it was a very mild night and it only kicked on a couple times.
Great hotel for the money
The lobby, bar, sitting area, and room were very nice. The front desk staff was very helpful. We loved being able to check in prior to arrival as well. The kids loved the cookies! The location felt safe and was an easy drive to St Louis. Loved the zoo! We'd definitely stay again!
The only improvement we would've liked was a continental breakfast.
Dirty blanket In the closet and had to change the battery in the smoke alarm at 2 am and the front desk never offered to have someone help
I loved the cookie they give you on check in and the service was fantastic!
I don't have any complaints!
The staff at the front desk were friendly and professional. I like the free waters in the room and workout facility. I also liked the free fruit and earphones the hotel provides in the workout facility.
The first morning I was there one of the female housekeepers walked into our room without knocking. The only thing she said was sorry and left. So when housekeeping finally came and cleaned our room while we where gone we came back to a bed that had blood stained on the sheets. Neither one of us where bleeding and we had been gone all day. I also like the cookies the hotel provides, but when I bit into one I had a long piece of hair in it. I had just went down and got the cookies from the desk. Also the bubbles in the hot tub where not coming on when we turn the nob.
Tọa lạc ở Maryland Heights, DoubleTree by Hilton Hotel St. Louis Westport tại khu vực thương mại, cách Trung tâm Thương mại Westport Plaza 2 phút lái xe và cách Nhà hát Ngoài trời Hollywood Casino 9 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ xe limo/xe đưa đón hạng sang và dịch vụ nhận phòng cấp tốc. Có kế hoạch tổ chức sự kiện tại Maryland Heights? khách sạn này có khu vực tổ chức rộng 1080 mét vuông, bao gồm trung tâm hội nghị. Xe đưa đón sân bay phục vụ miễn phí theo yêu cầu.
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