Hoang Ngan Hotel

Bed was nice, hot water and great shower and location very good, everything easily reachable by foot

When booking the room it said “city view” - so I expected a window but there was none (which is awful for me personally) and of course, when I asked for a room with a window they wanted to charge me a higher rate. Please then remove “city view” from room description as there literally is NO view, no daylight. Having a window in my room was one major criteria of booking that hotel! After the first night the cleaning wasn’t done very thoroughly, the floor wasn’t cleaned at all (and we are women, we lose hair ...) Breakfast is very Asian, not many options for Europeans (only toast, eggs, jam) thus 10$ is too expensive. The staff tried to make us pay extra whenever possible - I shared a (pre-booked!) Twin Room with a friend and had announced 2 guests and they still wanted to charge her for the room! Also we had bought water at the supermarket and left it in the fridge, hotel wanted to charge us because it was the same brand as theirs - counting the bottles showed we didn’t use their water, but it was still a discussion in an insisting tone I don’t expect from hotel staff! Don’t pre-book activities or airport transfer at the reception - they are much more expensive than getting tickets directly on site or book an Uber.