The Westin Tianjin

Location is okay, facilities are fine.

I am disappointed that the hotel additional charge me RMB196 for breakfast, although the room I reserved is included breakfast, I travelled for work, thus I simply paid for it to avoid losing time clarifying with the hotel. Later on I need to spend time to call the hotel to refund me the hotel. Until now, this issue is still not yet settled. It annoys me.

il letto

For an international hotel not one person spoke or understood English. Upon my arrival I ordered a Van to pick us up and take us back to the airport in Beijing. I was VERY clear, negotiated a price (which was the same as we had paid for the same van coming from the airport in Beijing to Tianjin) and confirmed the van and details a second time the night before we left. Everyone I spoke with from the manager to the clerk said yes and confirmed. The day of our departure the driver thought we were going to the Tianjin airport with the help of our Chines host we managed to communicate otherwise to him and the hotel YET again and began our drive. 2 Kilometers later on the highway and 30 minutes late, the driver stops the car and hands me the phone.To my horror on the other end of the phone was the Westin manager who demanded we pay an additional charge for the trip and claimed we specified the Tianjin airport. I explained I spoke and had confirmed more than one time our departure and location of destination by showing my ticket. This back and forth, stop and go went on for more than an hour on the highway. We arrived with 40 minutes before our flight was to took off. I will NEVER set foot in a Westin property again. I will also make sure that my company no longer does business with this hotel chain and will be Facebooking my nightmare. Blackmailing customers is NOT good service.