Primus Residence Shanghai Hongqiao

Location and cleanliness

The male receptionist serving on duty on June 6, 2019, was poor in hospitality, we did not feel any willingness in extending supports to give directions to the nearest subway station where he approached us to use the hotel car to the airport instead of using Taxi to the subway without any fact-finding initially. We understand everybody sells, but as to customer satisfaction, there are still rooms to improve. By the way, the suit he wore was with many wrinkles, not professional enough in delivering the hotel image. The stays were great, but this male receptionist serving on June 6 downgraded the staying experiences.