Smy Costa Del Sol

Food was good, although the restaurant was exceptionally busy and noisy at meal times. Pool area was great.

Very disappointing start to our short 5 day break. On arrival at reception we were told there had been an issue with the IT system and there was no room available for us for the first two nights of our stay. Instead a room had been sourced at a nearby hotel for us. We expressed our dissatisfaction given that we were only there for 5 days and having to relocate was eating into that short time. At this stage, we had been travelling for over 10 hours. The alternative hotel was not one we would have chosen as it was extremely noisy with beds packed like sardines around the small pool area and although it was apparently a 4 star hotel, it certainly did not match the standard of the Smy. Even more concerning, on checking in at the other hotel we were told by their reception that they only had a room for us for one night not two. We returned immediately to the Smy to tell them that this hotel was not of the standard we had booked for and was complete carnage around the pool area, which we had not signed up for and that we were now facing the second night of our short break with no room at all available for us in either hotel. We were told there was no alternative on offer, but a room would be provided to us the next day at the Smy if someone checked out a day early. This has never happened to us before, and my wife was in tears at the prospect of spending even one night in a hotel clearly very dissimilar and amid such chaos and, at that stage, with the current status being that we had no room at all for our second night. With no alternative, we spent the first night at the other hotel, and the next morning transported ourselves back to the Smy to see what they now suggested..! Fortunately a room was now available, but we basically lost one day of the holiday in going between the two hotels with the stress and upset of not even knowing where we would be on the second night. Bad start in anyone's book to what we'd hoped would be a relaxing 5 day break.