Fairtex Express

..when I complained about the bad room, they agreed to refund my money

I booked a 4 star hotel for what then looked like a bargain price of $32 per night including breakfast. When I got to the hotel, the 4 star facilities was overbooked, so they put me in an adjacent wing which was either 1 or 2 star. The toilet stank, there were handprints on the wall..the furniture and look was 1 or 2 star quality..there were many other problems. I spoke the the director of marketing and without any problem, she agreed to refund 28 or 29 days which I had booked online. The refund took not 24 hours as is normally but 2-3 weeks, so the booking company was not as good as one would normally expect. I will never book this hotel again...