Inkaterra Hacienda Urubamba

The actual hotel is beautiful, decorated in a a Peruvian lodge style, surrounded on all sides by mountains. The food (breakfast and dinner) were fantastic and the restaurant staff were very good!

The checkin experience left much to be wanted. We were greeted by staff who seemed completely disinterested in being there and just running through the paces. We stayed in one of the villas behind the main hotel. It was also not up to the standard we expected having stayed at the Inkaterra Casona in Cusco and other 5 star hotels on our journey through South America. The actual villa was average at best - the amenities were standard and the room quite dark, not to mention that we had lukewarm water for the whole stay. The staff assured us they had never experienced the problem before and tried to fix it multiple times. Needless to say, not what you expect when paying so much for 2 nights stay.