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|Venice Marco Polo|
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Room was gorgeous and bathroom was perfect
Venice in October
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc.
Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
What I preferred in the hotel was the location. The room was nice, spacious and clean.
The view from the room was not good. The breakfast was poor.
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
The rooms are well designed and the bedding and towels etc exemplary
I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
the quality and good taste of the decore.
the sauna and swimming pool not working and the lack of apology or compensation for it
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
Great location, great staff and nice room.
For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
atomosphere and comfort, very accomodating. Good service from staff
location, comfort and service.
the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
Palace Bonvecchiati ở trung tâm Venice, cách Quảng trường St. Mark's và Grand Canal 5 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ nhận phòng cấp tốc và báo miễn phí ở sảnh. Khu vực phục vụ hội thảo, sự kiện tại khách sạn này bao gồm khu hội nghị và phòng họp.
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