Leonardo Royal Hotel Warsaw

Rude and unhelpful front desk staff

Facilities are good

1. Wifi didn't work and the front desk staff said that"we are not technicians--we don't know. It's problem of your phone." 2. front desk offered me a wrong room card for three times, making me keep traveling between 1sr and 21st floor. 3. this hotel don't provide toothbrush and rudely say I could pay12 zl at the store outside.

Good, but not good enough

Large rooms

King bed was like the rock, whilst single bed being right softness, but was sagged like a spent volcano. Wify also did not work eeliabbly. Who gave is place 4 stars, not me, 3.5 at most

You get what you pay for

Good location is about all I can say for the hotel

Staff ignored service requests 4 times. A/C didn't work, bathroom stall wouldn't close, Towels thin, room smelly (mildew) , door lock broken, wouldn't be fixed for days, no English channels on TV, wireless slow, flakey, and didnt work most of the time. Again, staff didn't do a thing