Swiss Night by Fassbind

Only the check in staff sandrine was good and healpful

The room was very small, the staff was rude, delayed 30 minutes only so they asked me to pay a full night, i asked to call to manager to explain to him that my bags were ready for check out and just delayed because of the traffic, then he charged me half day. The whole thing was wrong if you apply the rules you need to charge in full, if you understand my situation then i shouldn’t be charged,,, but charging half day is non sense. Manager name “Klopfel”

Location

Expensive, Bar assortment sub-standard,

The bed

Efficiency of staff. Value for money.

Very small lift.

The staff was friendly and the room was spacious.

This was definitely not a business hotel. The room decor was old and out of date. The beds were soft and lumpy. I asked the hotel staff to fax a document for me and it took 2 day to go through. Most disappointing though, upon arrival I double checked with the hotel that they offered dry cleaning, dropped of my dry cleaning and confirmed exactly when I could expect it to be ready. Then, on the day it was supposed to be ready I was delivered two packets of laundry: one a pile of dry clean only cashmere sweaters that had been washed in the laundry and are now ruined. And two a rumpled bag of skirts that had not been dry cleaned at all with the explanation that "dry cleaning was not available." I will never stay in this hotel again.

parking, closeness to city center

only managed to sleep for two hours during the night since loud snoring in the adjacent room disturbed me. noise came through communicating door to next to my room which is apparently not isolated enough