Orange Hotel

Nothing ! Horrible experience! We felt cheated.

First of all, it’s a guest house not a hotel. We didn’t like the fact that it was listed as a hotel on booking.com. All the reviews are deceiving! And they are selling it as a trap in my opinion. Bed was not comfortable and room smelled damp. Extremely bad quality bathroom amenities (shampoo, shower gel) which we couldn’t use. I have been using booking.com for a long time and never felt this bad for trusting this website. Stuffs do not understand English properly and was not helpful. We exchanged currency from them which was grossly higher than other places in entire Vietnam, they offered us very expensive taxi services to Bana Hills and Hoi An compared to local grab, took 25 min for check out process since the reception stuffs didn’t know how to use credit card properly and finally it was sorted out with the intervention of the manager who also needed my instruction on how to insert the credit card on the machine, made us wait for long time to check the mini bar even when we asked to check the room 30 min before we got down to check out, as a result we were late at the airport.