Acroterra Rosa

Gym is fantastic. Cleaners do an excellent job. The welcome drinks were a nice touch. The welcome bottle of wine/water with fruits were a nice thought when I entered the room.

The checking in was poor. We waited over 25min as the lady said she would take us around the facilities. We took ourselves around the establishment instead. The bed was hard and there was a very bright exit light right on top of front door where the beds are so the room was never dark, which made it hard to sleep. The breakfast for a 5 star hotel was disappointing. Very limited and we found out the last day you could order pancakes. There was no mention of this from staff or a sign in the kitchen. The staff dress very casual...baggy...presentation was 'no care'. The pool area had no menu for food or drinks. I had to go into kitchen to ask for food menu. Then return again from pool area to order a pizza and was not asked if I would like a drink. For a 5 star establishment this is not good enough. The staff seem lovely but need ALOT of training is needed. Everytime I saw the staff they looked abit lost. All very polite but need polishing. The spa you need to pay for sauna and spa which is outrageous....for a 5 star hotel you are already paying for this in the room rate! What facilities are you using ??? Very dissapointed. I won't be returning.