Akumal Khu nghỉ dưỡng

Ưu điểm: Overall it's a very nice place and we had a really good time.

Khuyết điểm: Some food can be really salty and some guests are just really unhygienic with the food at the buffets.

Ưu điểm: The restaurants were very good, they give you good alcohol and the food is ok. Room service was great, the pools and the hotel was very clean.

Khuyết điểm: The brands of the alcohol were low budgget, They only have 1 drug store located at another hotel, fra from our saty and they couldnt bring the medicine to the room, you have to go for it.

Ưu điểm: Clean, well kept grounds, variety

Khuyết điểm: Food was bland. In my group 5 out of 6 people got got sick from food poisoning. Need hooks in rooms; place to hang wet clothes

Ưu điểm: Great and helpful staff, adults only beach, calm and relaxing ambience, enough sunbeds - do not have to wake up early to catch sunbed, food

Khuyết điểm: The rooms and facilities are really run down and really need upgrade. Dirty window shades, no privacy because the buildings are very close to each other, broken furniture, smell from AC that they tried to cover with toilet refresher, so you feel like sleeping on the public toilets.

Ưu điểm: Super friendly, hard working staff. Food was good, though a little repetitive at the buffet.

Khuyết điểm: Everything closed down pretty early. Liquor “ran out” frequently.

Ưu điểm: The location is stunning and the staff cannot do enough for you. All the facilities are easily accessed. The evening entertainment led by Chuc and his team is certainly above expectations. Really could not fault anything

Khuyết điểm: Seriously. Nothing ! Will be back next year

Ưu điểm: Food was overall good and the design/architecture of the place. (Including the pools) was outstanding. Good room fixtures (apart from the couch).

Khuyết điểm: Couch in the room was so used it was impossible to sit on it. The room was classed as a “junior suite” but was basically just a slightly larger normal room. The place was like a prison: it was impossible to have friends over without paying 120 USD per person per visit. But the biggest gripe was that the hotel was inland, a 15 minute shuttle drive from the beach, well over the motorway. Basically the ideal place for people wanting to spend a week by the pool eating and drinking all inclusive .

Ưu điểm: Service and food Beautiful grounds

Khuyết điểm: Seaweed Not cool enough in restaurants or room

Ưu điểm: The staff, resort, entertainment were great!

Khuyết điểm: Buffet food could have been better

Ưu điểm: Everything!

Ưu điểm: We loved the professional, prompt, and joyful staff. They are what make a great and pleasant stay. Everything was always clean and organized. They have staff on location around the spot always keeping everything perfect.

Khuyết điểm: Didn’t get to stay long enough! We will be back for sure.

Ưu điểm: Location, beach, rooms, staff, food, pools

Khuyết điểm: freshly sqeezed juices only at breakfast, despite lot of restaurants you should wait for table in a la carte restaurants even 20-40min and you are not able to book a table in advance, cleaning in our was far away from 5star

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Almost everything.

Khuyết điểm: Almost nothing.

Khuyết điểm: Would've been great if they hadn't of wasted a whole morning trying to hard sell us on a "vacation membership package" They're charging 16% interest on a financed deal that costs $50,000-$100,000. That whole ordeal ruined our last day there.

Ưu điểm: The barbeque Friday and Saturday night.

Khuyết điểm: Spa is too expensive to do several treatments.

Ưu điểm: Beautiful grounds everywhere you walk. The staff is very friendly and most spoke English. The rooms are very beautiful and spacious.

Khuyết điểm: Mosquitoes are very bad and constantly entered our room. Woke up every morning with more bites. When we were checking in they pressured us to signup for a welcome breakfast where they try to sell you on their AM Resorts program. Didn't care for that.

Ưu điểm: Proximity to the beach, restaurants, staff was 99% awesome.

Khuyết điểm: Building concierge was a joke, basically only saw him at check in.

Ưu điểm: The resort layout and grounds was beautiful, the service was impeccable, the spa is wonderful.

Khuyết điểm: The room could have been cleaner and it was difficult to get in the restaurants for dinner.

Ưu điểm: Food was ok but still need to improve the quality of the ingredients

Khuyết điểm: The staff was mostly unfriendly and left unsolved matters for a while. Their responses very discomforting. After a few attempts we started getting our concerns resolved.

Khuyết điểm: Travel Club hard selling (time sharing).

Ưu điểm: Food was consistently good, including the buffets. Never felt crowded, always a trolley to help get around, staff always eager and helpful

Khuyết điểm: Petty complaint, but there is No elevator to rooms. And the beach can be rockey when entering the water.

Ưu điểm: -The service was great, the staff were always there to help. -Te food selection was very good, there is always a restaurant open. -The beds were very comfortable and the room was very big. -The resort itself was beautiful and surrounded by nature.

Khuyết điểm: nothing really, we had an amazing time!

Ưu điểm: The trees, wildlife, pools and all the sidewalks for walking. Nice big swimming pools. Everything is very well maintained. It’s a beautiful place. I talked to a couple that has been there 13 times in a row.

Khuyết điểm: One thing missing was outdoor games especially for the older people such as a shuffle board or horse shoes.

Ưu điểm: Staff were so friendly, a family hotel but had lots of pools so some were more suited to adults

Khuyết điểm: You only get three al a carte meals included and the rest is buffet (personal preference)

Ưu điểm: Food Is good but not Spectacular.

Khuyết điểm: Employees are always angry and hace a very bad client attention. Definitively i Will never back here. Was a very bad experience since the frint desk. Jorge Is retard ir something happened with this guy, doesn't understand we were 6, not 8. Spanish specialty restaurant have great food but very bad Service, they turn off air conditioning and ventilators when we arrives at 10pm. Hot was awful inside, we need to stand up and retire from that place. You can't grab anything from any restaurant and go out, all employees convert into cops if you atempt to do it. I would not recommend this hotel. Try Royalton or Palace Resorts, ir even camp at the beach....it's better.

Khuyết điểm: 1) there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and covered by seaweed! 3) a la carte reastaurants needs 3-4 days advance booking 4) New Year's Eve is very very basic: just a fish menu and not so elaborated. No grand buffet on the beach or pool or something different than every night. You need to focus more on this issue

Ưu điểm: Room is large, clean, updated. Food is good with lots of varieties

Khuyết điểm: Beach is narrow. Swimming zone is very narrow and shallow with lots of rocks on the bottom. It's limited by artificial dams that separates swimming area from the open sea. On windy days there are TONS of seaweeds that cover the entire swimming area.

Ưu điểm: The staff is absolutely excellent and very helpful. This is something usually found all over the south of Mexico and the hotels related to their service. The amenities are varied and they have many activities inside the facilities so you stay entertained.

Khuyết điểm: They have a HUGE problem with the electricity and therefore the AC in the rooms (Villas). It seems some time ago, not too recently either, they had a big problem with one or several of their electric distributors and transformers most probably due to the Huge size of the 3 hotels they have together. The thing is they turn the ac of the rooms off at around 4 pm so the restaurants have enough power, then turn it back on at around 10 or 11 pm and that is half way... obviously is not enough time to cool the rooms while we slept with the heat of the Caribbean Summer. This is something that really needed to be displayed before you make your reservations because it's absolutely unbearable to sleep in those rooms.

Ưu điểm: Everything was great the food the staff everybody was so helpful and kind lots of things to do on the property. The kids waterpark it's a plus and the server basilio may from the main buffet kukulkan it's great in anything you need.

Ưu điểm: I loved EVERYTHING about grand bahia principe i will Be returning

Khuyết điểm: I couldn't get a ride on there shuttle to the airport.

Ưu điểm: The buffet had lobsters!!! Amazing

Ưu điểm: Food Comfort

Khuyết điểm: Wi-Fi only in the lobby, slow Bars close at 11pm Drinks poor quality A.C. was leaking, wasn't fixed Beach far and covered in sea weed

Ưu điểm: The grounds, the restaurants look nice. Some of the food is of OK quality, there are usually many choices at the main buffet. Some of the staff works hard and they try to serve you well. Many however are just overwhelmed.

Khuyết điểm: This is the perfect example of the resort that could be nice and yet it is ruined by management and their policies. Again: this is not a kids and family friendly resort. Don’t let yourself fooled by the waterpark and other things. -First off, the waterpark has zero food, zero drinks and zero snack facilities around it. You have to walk 10 minutes in the heat in order to get a fresh drink for your kids. -There are no chairs to be found in the shade like ever, unless you wake up early and drop your towels on a few chairs. The shade by the greenery does come with tiger mosquitoes, which bite like crazy all day long (google them if you are not familiar with this bug). -there are some nicer, smaller pools, with a bar in proximity, however the depth of the water is to great there fir small kids, so in effect they are mostly fir adults. -the main buffet closes at 10:30 and until 12-12:30 there is no decent food to be found anywhere on the resort. I’ve been sent away when I arrived at 10:35, with a backpack and with my 2-year-old holding hand. She said to go to “casita”, which is a buffet more than 10 minutes away in horrendous heat and with no food that my kids will eat (they had burgers, hotdogs, ribs, cookies and soft serve ice cream... that’s about it). -the service in the main buffet is often just inexistent. They are overwhelmed and they don’t care. One day our waiter literally refused to bring drinks and my kids kept asking for water. My wife went straight to the bar and they refused to give water, saying that the policy is for the waiter to serve. She has eventually been directed to the hall manager (Jonathan) who came and gave us water. -the staff in general will make no accomodations... as per policy. Asked for cereals at “Casita” (the only 24 hrs buffet)... can’t be done. Asked to take food away for my kids... can’t be done. Even at the a la carte restaurant they refused initially to bring both fruits and ice cream for my kids, they said we have to pick one. -the room on the ground floor had such a strong mold stench that we couldn’t take it and requested to move -the beach was fool of seaweed the entire week, which may not byme the hotel’s fault but it just adds to the insult.

Ưu điểm: Nice and relaxing place. Staff was great!

Ưu điểm: - rooms are nice and modern - pools are of good standard - lazy river is nice

Khuyết điểm: - definitely not five star standard - food (even extra booked and paid for restaurants, lobster dinner etc) are very average - there is a beach but it is hardly useable due to sea weed and rough sea - room only superficially clean (persistent stains on bath tub, linens etc) - in short resort is just trying to do too much so the standard on any single aspect slips (food, room service, mini bar, “experiences”)

Ưu điểm: The bartender Oscar at the pool bar was amazing!

Khuyết điểm: Do not waste your time. The food was horrible. You can’t eat at all the al la carte restaurants. Staff was very rude. Oscar the bartender at the pool bar was the best thing/person that they have to offer.

Ưu điểm: Rooms were nice

Khuyết điểm: The communication was terrible. We left items behind in the safe and we never saw them again they denied finding them. I called 3 days in a row because they won’t call out. Also took cash when we checked in and every day of our stay the called wanting a credit card instead???? Absolutely do not go here. So many better options to choose from. Hands down the rudest staff we have ever come across and it’s too bad because honestly the rooms and resort are amazing.

Ưu điểm: Loved the architecture of the buildings and the hidden nature of the various poolside and beach areas so it never felt crowded. Staff were super friendly. Drinks were brought to you by the poolside or on the beach sunbeds. Bbq by the beach. Buffet restaurant had a huge selection of good quality choices including Mexican dishes, grilled fish, meat, salads, etc. Had a great boat trip from the resort to snorkel with sea turtles.

Khuyết điểm: Resort is quite spread out. Whilst this means it does not feel crowded it does involve quite a bit of walking between various areas which is not so good in the heat. Dissapointed with the prebooked restaurants and preffered the buffet meals. Air conditioning in room didn't seem responsive to controls.

Ưu điểm: food, enjoyed being able to have waitress service in some restaurants in evening , not always a buffet

Khuyết điểm: bathroom- wet area never drain away so whole room flooded after shower , asked 2 times to it be be cleaned but nothing helped / no evidence anyone tried to clean it

Ưu điểm: Great value for money. Top shelf liquor. Food was great.

Khuyết điểm: Concierge isn't really a concierge. Concierge is a sales person insistent on selling time share program.

Ưu điểm: Yes

Khuyết điểm: Poor a/a on public spaces

Ưu điểm: I loved the staff, the room, the personal attention.. I was injured a few days before arriving and the staff made sure I had rides everywhere.

Khuyết điểm: A little too big for my tastes, more like a Disneyland. I prefer smaller venues. That is not the fault of Sirenis, just a personal preference.

Ưu điểm: Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just loved it.

Khuyết điểm: The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look for. Fortunately someone finally was able to point us to the correct shuttle stand after us trying to make our way through all the other people who approached us.

Ưu điểm: This was our second time to this resort. It's huge and has a lot to do. The staff is very friendly and accommodating. The property is full of plants and wildlife. The gardens are beautiful and gives you a chance to see many iguanas. There is always good food available and the rooms are very clean and modern.

Khuyết điểm: Totally NOT the hotels fault- but the beach and ocean were full of seaweed. They did their best to clean up the beach, but there was just too much to keep up with. I believe it was just the time of year. Still enjoyed our time!

Ưu điểm: Room was a junior suite and was really spacious, clean, airy and nice.

Khuyết điểm: Check in took ages and there was only one group in front of us. Too much paperwork to fill in at the desk. Could easily have been done online and just needed a signature. Food was of poor quality in the buffet and that is the only place we experienced. Zero air conditioning other than the room which meant eating was very uncomfortable due to the humidity. Swim up bar was a joke. One guy serving and many people wanting drinks, chaotic as everyone asking and no order to the queue.

Ưu điểm: Breakfasts by the pool were great.

Khuyết điểm: The bar service on the roof top was slow and indifferent

Ưu điểm: We had a Condo with Sea View. The view from the balcony is amazing. You can watch the sunrise drinking coffee direct from your room. You can watch the sunset having dome drink at the bar on the roof. The property and the apartment is very clean, well equipped, although bit outdated. The bed is extra large. Family like atmosphere, where we felt very safe. Quiet and comfortable place at night and definitely not crowded by day. Excellent direct access to "private" beach with sun shade and beach furniture. All as described. Very communicative manager Tony, on phone managed our late arrival and midnight check in. Free parking. We will definitely come back.

Khuyết điểm: There were some drop outs of internet. But to be honest this was not so important.

Ưu điểm: This hotel is on the most beautiful beach/bay with killer coral reefs. We saw turtles, mantas, barracudas and every fish imaginable! The food was good and the fish tacos were great. Not being an all inclusive was ok since we had a kitchen. I awoke each morning to the sight and sound of the surf. It is not a five star, fancy granite counter place, but clean with friendly staff. It is a simple place with the calm atmosphere that those who want to avoid the "party" will love the Bikini Beach bar next door on beach a plus. We will most definitely return.

Khuyết điểm: Bathroom upgrade, more kayaks, in room phone to order from kitchen, and use a different cleaning agent that doesn't have such an lingering overpowering scent in the rooms.

Ưu điểm: The rooms were very comfortable and housekeeping did a great job keeping them clean. One of the servers was very kind and helpful. The location is amazing.

Khuyết điểm: The food was very hit or miss and there isn't any other dining options. Would be ideal to have a car.

Ưu điểm: Plenty of drinking water

Khuyết điểm: It ended up being such a great time. We didn’t realize the location was 30 minutes from tulum until we arrived but it worked out in our favor and we had a wonderful time (at a far better rate)... a happy accident, if you will. The beaches were quieter and sandier than tulum. And it’s so close to akumal and the best cenotes. DEFINITELY rent a car, but every moment is worth it. Thank you!!

Ưu điểm: The location of this property is amazing. We walked right out of our room into the sand. Beautiful views. Carlos made our stay extra special he’s an amazing chef and bartender! My wife has a severe shrimp allergy that sometimes sends us to the hospital on vacation so he made sure that there was no cross contamination. He even made us a tradition pork dish that was not on the menu! This place is truly a gem and the entire staff was nice! Also bed was super comfy!

Khuyết điểm: There were no curtains in the living room which made for no privacy when we were in the living/kitchen area as people can sit right in front of your window on the sand.

Ưu điểm: Gorgeous scene right on the beach. Not crowded. Room right over the beach. Reasonable priced good for room service or at beach. Very low key, quiet section of beach.

Khuyết điểm: Beach is somewhat Rocky. Still swim able.

Ưu điểm: On the beach

Khuyết điểm: No hot water and there was a constant smell of sewage. Ants all over the place.

Ưu điểm: The facilities, the free kayak and the staff was amazing!

Khuyết điểm: The beach was full of sargazo, not a good date to go due to this

Ưu điểm: Very friendly and helpful staff. Right on the beach!

Khuyết điểm: Nothing!

Ưu điểm: Upgraded to beachfront condo because our pool view room looked dark, outdated and small. Condo was beautiful but the upgrade was expensive. On site restaurant was excellent & great price. We ate there every meal but u either took food back to room or at at pool since the restaurant didn't have a dining area. Beach was beautiful but had seaweed piled up and constantly washing ashore...not hotels fault.

Khuyết điểm: Update pool & garden rooms.