Sofitel Legend The Grand Amsterdam

I love the hotel. Its decoration is gorgeous and elegant. The staff of all part except reception is good. The location is also ok, can walk to dam square quickly. Breakfast is also great. Everything here is perfect like a dream place. But only reception staff.

I hate the reception staff (Asean man) and its manager during my check in. We travel with 2 kids, 1 at 12 years old and the other at 6 years old. We book luxury room through booking.com with an extra bed. Its policy said that kid under 12 can stay for free if we don’t use extra bed. But when we check in, they said the room cannot stay for 4 though it charges us about 2400 euro for 3 nights already. The reception (an Asian man) will charge us one more room at about 1500 euro more. That’s crazy. I show them booking.com policy. They don’t care. I told them i travel many countries and never hear about regulation that one room cannot contain more than 3. They talk to me “Welcome to Dutch Law” with sarcastic smile. Is that the way 5 star hotel staff help its clients? We think that Amsterdam will be lovely town for our new year time but after facing that service, we totally change our mind. Then one of hotel staff comes to solution that they will offer us that additional room costs 400 euro per night and will try to find connectiong room for us. We have no choice so we agree that luxury room plus additional room will be ok. When we get into the room, it turns out that we get 2 superior rooms instead. They downgrade one room and upgrade one room. There is no special offer but it is just compensate each other. How come it turns out like that. So we decide to call booking.com to stay at this hotel only 1 night. It’s not about the cost but it’s about the way the hotel staff treats us. We ask for the law paper stating about its regulation til now we have not got it. The hotel staff really ruins our good time in Amsterdam.