Prime Hotel

Location: close to sea Additional: can rent bikes One staff (who claimed to work from kitchen): particularly kind and friendly when I was significantly disappointed by my first hour bad experience with the hotel. He is a good example of an exceptional practitioner working in service industry (unfortunately, some other staffs “exemplify” the opposite)

The room is significantly different from what pictures show on booking.com. Rooms are non standardized; service level and mindsets are even more unlevel. Anyone who is accustomed to standardized service big hotel chains provide should definitely avoid this place!!! WiFi bad connection; Room decoration looks like granny’s taste; vibrate high-mover youngsters should definitely avoid! There are non removable stains on shower; even I have changed room; there are still stains on second room’s shower (although lighter) One front desk employee was very unfriendly; after I have expressed my doubts to the quality of the room I have booked; I was told that I could leave the hotel near almost midnight. I was very angry until I was convinced not to escalate by my girlfriend and another more friendly employee. P.S. I changed one room after the initial disappointment, and compromised not to change again both because the place is fully booked (there are no other spare rooms) and also because it was close to midnight after all those troubles. Location: although close to sea, still 2-3km away from old city. Rental service: although can rent bikes from the hotel (a plus); my girlfriend and I were given only one lock for two bikes. One front desk employee told us they can’t find any other locks. :( In conclusion, unlevel service quality and poor service mentality could be witnessed from a lot of aspects. It was definitely no 9.0 experience, not anywhere closer. If I was told it’s a 8.0 hotel when I booked , I could have been far less disappointed!!!