Nipa Resort

The pool was OK but had obvious signs of aging and wear and tear

We arrived with an expectation of receiving a specific type of room overlooking the pool, we also emailed weeks prior to our arrival with a request for a room over looking the pool. When we arrived we had pictures of what had been displayed on booking .com, along with our email requests re the room and breakfast, however were were placed in a room facing a brick wall, a grubby block of vacant land and a dirty rusty building, the room was dark and the bathroom had obvious signs of wear and tear. We returned to the reception and said we booked a deluxe room, however were told there are different types of deluxe room and the room with the brick wall view was a deluxe room. "I have stayed in two star hotel rooms which were better in both comfort and appearance than this room "the mattress was like a rock." The room was not 4 star standard. When we initially booked with booking .com I thought the room also had breakfast, but on arrival we were told it would cost us an extra $30.00 AUD a day for breakfast. When we asked them anything all they said at the reception desk was that it was booking.com's fault. Whilst I am sure others who stayed here may have had a different experience, I can only comment on what I have experienced. I can only assume what you get is a lottery. Even at the pool bar for example they charged 120 baht for a can of Chang compared to 60-80 baht at other hotels. What I have noticed however after looking at prior reviews every time a bad review is given , nameless individuals come on and write rave reviews about the hotel, I can only assume these reviews are actually written by the hotel itself.