Banff Aspen Lodge

Breakfast was great and staff were friendly and helpful. The breakfast room was a bit small though

Excellent location near shops, transport routes, museums, etc. Hot tubs were great after a hard day hiking or white water rafting! If you have a balcony the view is lovely. The highlight of the hotel is the staff, who were all exceptionally helpful and friendly, and were able to direct us to local facilities. We also found the laundry service convenient (drop off dirty in the morning and collect clean in the evening). The hotel provided a shampoo, conditioner and shower gel. The option to have the hotel give an environmental donation instead of getting housekeeping was nice. There was also a recycling box for papers and glass in the room, as well as the normal bin. The bed was comfortable.

The economy room is very small and has no outward facing window, so I recommend anyone staying for more than a couple of nights to get a bigger room. We upgraded part way through our stay and were very happy with the bigger room. Other negatives were minor inconveniences only: the shower heads and mirrors were low (we are both relatively tall at 179cm & 190cm). There was no soap dish for the bar soap provided. The plug did not create a perfect seal in the sink so we were not able to leave delicate items (handwash only swimsuit) to soak. There is no in-house restaurant, though there are plenty nearby. Bedlinen is changed around every 3 days (which is not necessarily a bad thing but something to be aware of).