Mpm Hotel Guinness

maybe location

staff was rude and uninformed. Water in the pool was cold and no jacuzzi (hot-tub) even though it was advertised. Guests make noise in the lobby until 2-3 am and staff didn't do anything about it.

The only good thing was that it is very close to the Gondola lift.I don't reccomend anyone this hotel.

Unfortunatelly it was a terrible experience. We planned to stay 6 nights but we left after 3. There was no cleaning in the room, the staff was very unfriendly, they speak poor english (some of them because the rest don't speak at all) the smell in the room was unbearable (somebody must have piss in the room or something), in the lobby was terrible noise until 1.00 am or something ....

Size of the room. Facilities in hotel (pool, sauna). Good food (breakfast, dinner). Location (close to gondola lift).

Cleanliness (especially in the pool area). The staff was sleepy.

It was close to the gondola lift and the room was fine. The food in the hotel was also better than expected.

Yes the reception was very poorly staffed with the same girl seeming to work 24 hours a day. I do not balme here for the poor service as she was clearly too tired. They would only give one room key between two people. After another argument they did give me a second key. They room was not cleaned for three days and the towels not changed in four days. The price of the hotel went up as they would only take lev and the rate of exchange that they used was 10 lev per hundred more than what it should be. Also if you did go to reception there was no system for queing to speak to someone and other nationalitys which i wont name have no perception of queing and just barge there way in front of you. Very frustrating.