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I liked best the facilities , the peaceful,the kind staff anf og course the big room and the tv in greek language
Professionalism, service, spa
Surroundings, room decoration could be better, no bath (only shower)
Very low quality of services. The staff was unfriendly and unprofessional. There was no "buffet breakfast" - the breakfast was one and the same and very poor. The shower room leaked and the bathroom was flooded. The room-service staff was not aware of the restaurants's menu, they even did not have a corkscrew to open the bottle of wine. The hotel doesn't meet the requirements for a 5 star-hotel. My stay was a real disaster. I decided to leave one day earlier and they charged my credit card one more night without notifying me or giving me an invoice for the amount. The personnel behaved arrogantly.
The staff was very helpful and kind. The room was really warm and comfort. Very clean spa. Excellent massage.
The signs from the begin of Bansko until the hotel it is not good, very diffucult you can find it. The breakfast was tasteful and very qualitive but for a 4star hotel it could be had a liitle more variety. The quality of mini bar not very good. The temperature of the swimming pool must be a little more warmer. The entrance to the spa center it is not appropriate becaming through the reception.
Overall good value for money with hepful staff and nice spa, but nothing impressive. It's not signposted from the main road, you may need snow chains to reach the hotel, shuttle service from ski lift back to the hotel only starts at 2pm. It's a good 4-star, not a 5-star.
Spa&Pool is great! Rooms are huge and clean, the staff is friendly and open. Great variety of massages - it's all yours on weekdays!
Poor breakfast, mainly based on meat. Hotel surrounding is fairly poor, it's about half hour walk to city center.
Excellent staff, very hospitable, and a very pleasant hotel in every respect - lovely rooms, blissfully quiet at night, and all-round good service.
Unfortunately the hotel does not cater Bulgarian food, but is very much focused on Greek cuisine, which in this hotel is of inferior quality, being highly expensive and one is after all in Bulgaria and not in Greece. Bulgarian food would have been preferable. Read request made when guests book hotel. I had asked for a double bed, but staff was unaware of this as they had not read my request or replied stating it was not possible.
friedly,relaxed,good service.I did like the fact that all staff made me feel very welcome and the spa treatments were great.
There wasno coffee or tea in the room or no snack menu.
Premier Luxury Mountain Resort ở Bansko, gần các xe cáp lên đường trượt tuyết cách Khu Trượt tuyết Bansko và Khu trượt tuyết Dobrinishte 15 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng phục vụ 24 giờ, dịch vụ nhận phòng cấp tốc và báo miễn phí ở sảnh. Khu vực phục vụ hội thảo, sự kiện tại khách sạn này bao gồm trung tâm hội nghị và phòng họp. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí.
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