Khách sạn ở Biarritz nằm gần sân bay Planète Musée du Chocolat

Ưu điểm: Everything

Ưu điểm: Very nice hotel conveniently located near the town Centre. Comfortable rooms with great shower facilities. Friendly staff with good English.

Khuyết điểm: Nothing

Ưu điểm: The bed was very comfortable. The staff were friendly, efficient and very obliging.

Khuyết điểm: The room was smaller than expected. The design of the handbasin was odd and I could have done with a grip-rail in the shower. Breakfast didn't suit us as there was an emphasis on cakes.

Ưu điểm: Perfect location!

Ưu điểm: Convenient location and a very reasonable price . The staff were friendly and helpful. It’s situated on a quiet side street so it’s very peaceful. Overall we were satisfied with our stay!

Ưu điểm: Loved this hotel - location good for our dog walk; bar and restaurant superb, staff excellent and comfy beds - will definitely use again.

Ưu điểm: Beautiful, scenic location. Helpful & friendly staff. Hotel lobby, bar & restaurant very nice.

Khuyết điểm: After a week of traveling In Bordeaux region, we were hoping to get laundry done while we stayed at the Le Régina for 4 nights to explore Basque region. They did offer laundry service but price was prohibitive. 19-20E per piece for a T-shirt/underwear?? Cheaper to buy new....

Khuyết điểm: I arrived there after 2 weeks of travel without laundry facilities, so intended to have some laundry done. I was surprised to see that every piece of laundry was priced at 19-20 Euros. My conservative estimate for my laundry would have been over 600 Euros which was almost how much for our stay. Crazy!

Ưu điểm: - good old standards of a chain hotel - everything you need was there - there were a safe box, kettle in the room (but no fridge) - there was a hotel's garage where we parked our car

Khuyết điểm: - room was small and bathroom was tiny Not a bad things but better to know: - to park a car you first need to pick up a garage door key at the reception - there is some walking distance from the hotel to the town center (10-15 mins to shopping and restaurants streets) and the beach is even further (about 20 mins)

Ưu điểm: Everything was great clean room all of the Staff were very pleasant and helpful

Khuyết điểm: The property ticked all the boxes

Ưu điểm: Room was small but clean as was the bathroom. Staff were friendly and helpful

Khuyết điểm: Bed was far too hard and the room was small. But loved the stay there

Ưu điểm: Good hotel with very small rooms but still very well thought out, really nice friendly staff, lovely pool with surrounding gardens. Short walk to Biarritz town downhill. Good parking below hotel. Would stay here again for one or two nights.

Khuyết điểm: nothing except rooms could be bigger.

Ưu điểm: The hotel is in a good zone, 10minutes walking to the center and has a standard quality.

Khuyết điểm: Difficult to park the car Breakfast a little expensive

Ưu điểm: Beds v comfortable, cleanliness excellent

Khuyết điểm: Space in room limited for 2 people, would have liked a window which could have been opened at night

Ưu điểm: Good location

Khuyết điểm: Dog friendly but not in the restaurant . We asked to have a meal on our first night and were told that the empty restaurant was full . When I queried it I was told they didn’t have much food on site as they didn’t have many guests staying . Eventually they agreed to take us and we managed to find something on the limited menu . Once we had sat down they accepted more clients in the restaurant . Bizarre . Stayed 2 nights and was charged 24 euros for two dogs both nights an extra 48 euros but no extra service . Thought that was a bit off . 24 euros per stay understandable .

Ưu điểm: Excellent breakfast. Very large and comfortable bed. Great view from our balcony. Very convenient location for beach access and for walking into town along the sea promenade. Very polite and friendly staff, always ready to help whatever the problem. Very good pool and spa facilities.

Khuyết điểm: Purports to be a hotel that welcomes dogs but despite 20 euro per day charge, dogs not allowed in any of the public areas. Insufficient plug sockets for guest use in the bedroom. Very expensive restaurant and spa treatments. Bathroom a bit cramped for a wannabe luxury hotel.

Ưu điểm: Nothing good sorry

Khuyết điểm: It is hard to imagine the room has ONE socket for charging. And the socket is by the entry door behind the luggage rack. No charge port by the desk or by the bed. I called and they claimed there are by the bed. I asked them to come to the room to show me. And guess what ? They found NONE by the beds. I asked the hotel to provide me a surge protector with multiple outlet. And they said they do NOT have any? The hotel is so old with the location they do not bother to treat you as a human being ! As a five star hotel?

Ưu điểm: Magnificent breakfast: lots of delicious healthy choices Wonderful heated outdoor seawater pool Very pleasant staff English spoken

Ưu điểm: The breakfast was the best

Khuyết điểm: The furniture in the rooms is outdated

Ưu điểm: The staff were all incredibly friendly and helpful, the room is a nice size and clean, and the location of the hotel ideal.

Khuyết điểm: I unfortunately have to say that this was one of the worst hotel experiences for me, and honestly I’m not hard to please. I was terribly uncomfortable with the ceiling height and felt claustrophobic in many areas of the hotel, especially the hallways, spa level, and first room we were put in (the dreaded 102 - avoid at all cost). Unless we were in the bar with large windows, or the outdoor areas, the poor design of the hotel honestly made us feel like we were underground or in a cave. There is also a dire need for renovation, in the hallways and spa floor especially. As mentioned above, the room 102 is absolutely not acceptable for a 5 star hotel and should be turned into a storage room or something. It is a dark lair in the deepest corner of the building facing a cement wall and we woke up to a woman in the balcony next door looking directly in on us in bed. I will include a photo of the view (neighbor lady not included). The steak we had for dinner at the bar was also unacceptable. No presentation at all, just a tiny piece of beef on a very large white plate. For 32€ it was absurd.

Ưu điểm: Amazing staff... every outlet was wonderful. I used room service, Spa facilities, restaurant and had laundry done. Perfect.

Khuyết điểm: That I had to leave.

Ưu điểm: The bed is really comfortable . The room is spacious . It is peaceful and quiet .

Khuyết điểm: Just a small thing . My 12 year old daughter needed a fringe trim so we visited the hair salon downstairs . The lovely hairdresser was very efficient . It just took her a couple of minutes to shorten the fringe , but paying 15 euros was a bit much for something which took so little time . Apart from that , all was good .

Ưu điểm: Location, staff courtesy, beds

Khuyết điểm: Parking charges high

Khuyết điểm: Service at the reception desk. Rude, overcharged for breakfast, told liars, no apology. And spoke badly behind my back as reception ladies did not realize that I do understand French! Unlikely to be back.

Ưu điểm: Location good

Khuyết điểm: Breakfast- the restaurant not busy and the staff were busy chatting! Could not work the coffee machine, eventually I was served some coffee. Paid €18 each but there was no cooked full breakfast. Not pleased at all. Terrible value. Hotel is a bit antiquated.

Ưu điểm: The location of the Hotel was perfect. At Biarritz centre, just at 5 minutes from the beach on foot. The staff were so kind, they spoke with us in English and Spanish whenever we needed it. In fact, they helped us with all the issues we had and gave us some orientation about Biarritz. Without any doubt, a good place to stay your holidays in Biarritz. And good quality/price.

Khuyết điểm: Cleaning staff worked very well, but sometimes, we had lack of some stuff like toilet paper (at least till the next morning or the cleaning up but it only happened one time). Nevertheless, all was very good.

Ưu điểm: Location is excellent, right in the centre of Biarritz. Everything is within easy walking distance. Internet is good. Parking is convenient, spacious and almost next to the hotel. Breakfast, for a typical French hotel is acceptable, but below the normal Mercure standard.

Khuyết điểm: The hotel is completely outdated. It gives a dirty feeling when one enters the room. It is old, the air conditioning might even be a a danger for ones health, such is the smell coming out. The room smells bad, only after two days with open window and air conditioning disconnecvt became the smell somwhat normal. The beds are relatively small, even if the room is spacious. Towles in the bathroom ... advice is not to use them. There is no real economic reason to spare money just by using towles that are completely out of any use, not even in a 1* hotel. The hotel is below Mercure standard, which normally is very comfortable and clean. This hotel, in an excellent location in Biarritz and with a nice building should just do a make-over, and it would be a jewel.

Ưu điểm: Location is perfect. Really close to La plage and all shops and restaurants. Still quiet area. Nice cafe and bar 1st floor. Friendly staff trying to do the best. Spesially the General Mangager following up perfect !

Khuyết điểm: Typically french breakfast: almost just baguette and jam. Looks like old fashioned check in system, with both paper and PC. Slow annoying elevator doors when closing.. I used the fantasic designed stairs instead. Weak AC at our room.

Ưu điểm: Excellent location, nice room

Khuyết điểm: Very unfriendly gouvernante talking inappropriately to guests No bell boy no parking service