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Bình thườngthg 10 20204,0
Bed was comfortable/ rooms are non smoking
Tốtthg 4 20186,2
Overall rating on travelodge experience
I liked the quietness of the room. The continental breakfast was a bonus. i like how close the hotel is to big bear village. It’s in a good location.
The main issue I had with my stay there was the staff. When we came early asking if we can do an early check in along with asking questions, the staff at the front desk (Howard), was rude to my friend and I. He raised his voice and argued with us. He was disrespectful and unprofessional. Also prior to this, we were waiting about 5 min for him to be off the phone, which we didn’t mind. Then he gave us the attitude. As he was being rude to us, he greeted another couple (same race as him) as they walked through the door. As with us, he did the opposite. We then asked for the manager phone number, he said he was so we asked for the general manager’s. We then called and complained and Bill Ross got back to us and apologized on Howard’s behalf. We didn’t get an apology from Howard. Bill told us we can go back and do an early check in. We went back 2 hrs later and all of a sudden Howard’s attitude changed completely. He pretended he didn’t know us, and was nice. He didn’t apologized which I wasn’t upset about because we deserved one. He checked us in. Bill told us he talked to Howard and tried to explain the situation of why Howard was in a “bad mood.” Still no excuse for his behavior. I don’t feel that the matter was solved as best as it could. It was such a poor and annoying way to start off our first day at big bear because of Howard’s inexcusable behavior towards us, who are the guests. Oh, and one more thing, Bill clarified with us that Howard is not the manager but just an employee. So..Howard lied to us that he was the manager! It was just umbelievable! I was not satisfied with how the situation was handled and honestly I wanted a refund. It was uncomfortable to come back later to check in and see Howard again.
Ổnthg 2 20184,8
The staff were very nice. Bathtub/shower was new.
There was a big gap in the front door where cold air came in. The heater either made the room too hot or too cold. Two of the three drawers in the dresser were screwed shut.
Bình thườngthg 3 20174,0
The heating and air conditioning was really noisy and squeaky. No blackout blinds. Very rude customer in the breakfast room.
Bình thườngthg 3 20172,5
COME HERE IF YOU WANT TO BE TREATED TERRIBLY!
The dirty rooms. Minimal blankets on old cheap mattresses. The heater was working, but in poor shape. The nasty pool and drained hot tub. The huge pothole as you drive out. The extremely rude, aggressive, nosey and disrespectful manager.
Travelodge by Wyndham Big Bear Lake CA ở Hồ Big Bear, cách Snow Summit và Metcalf Bay 10 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm phục vụ cà phê tại khu vực chung, lò vi sóng ở khu vực chung và máy bán hàng tự động. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
dựa trên 931 đánh giá
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Đánh giá về Travelodge Big Bear Lake CA
Những thắng cảnh phổ biến nhất
- Alpine Slide at Magic Mountain 1,8 km
- Big Bear Ice Rink 2,6 km
- Big Bear Solar Observatory 3,2 km
- Big Bear Lake 4,8 km
- Snow Summit 4,8 km
- Bear Mountain 7,4 km