Meliá Brasil 21

Very clean and tidy.

Overall, the staff needs to be better trained. It’s no good to be warm and have no good manners. For example, the room service staff who came to the room to deliver food was not polite. He would not say excuse himself to come in, would not ask me if everything was alright and if I needed any further help. He simply walked in and “dumped” the tray of food and left, without saying a word, not even boa note and enjoy your meal. Then we arrived at the restaurant for our breakfast and instead of being greeted and welcomed by the attendant, she simply said “room number?” wrote something down and left. No attempt to show us to our table or to explain to us how their breakfast worked. Nothing, not even a smile to say enjoy your breakfast... The reception person was argumentative when I pointed out that there was a mistake with my reservation. So they were warm people but not profissional. The Melia brand is an international brand. They need to step up there game to keep their reputation in Brazil in line with the rest of the world.

The hotel has a great location and the room had a great view!

They overcharged us almost R$150 on the final bill. I had to go item by item to get to the correct value. The bar on the lobby was supposed to accept a member's program points, but they didn't at first. They said they would do it later on the final bill, but they didn't. A lot of items on the menu were not available. I asked for a drink from the menu, and the barman simply decided to do a different recipe. And the gran finale...I asked for 2 wine glasses to have some wine in the room with my husband, and they charged me for the wine glasses!!!! I've never seen that happen in my life!

Location

Old fecilities