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Staff is awful, quite rude.
In general the staff was attentive and effective.
In short, hotel should not be open during renovations. The smell, noises, slow elevator service, terrible plumbing, etc, etc. Their 230 “discounted rate” is a rip-off.
we were not allowed in the hotel
im not sure its a sheraton problem, however your hotel is the one left us on the street. we had a confirmed reservation from KAYAK and when we arrived at your hotel at 10:00 PM we were told no vacancies. there is not much to say, a complementary room would be nice.
It was ok.
There wasn't much included in this stay. The tv only offered basic cable, the WiFi wasn't free, and the jacuzzi was broken. But they had no problem putting a $250 hold on my card. Honestly it was OK but I don't think I'd stay here again. There are a lot hotels in this price range in the same area I'd stay at first.
No cable/movie options, no wifi, $250 hold, broken jacuzzi. Who doesn't offer wifi this day in age? I felt like they were gauging me for every dollar.
No free WiFi
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh
No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
Better Than Expected
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding.
Noisy family next door in the mornings but this was not the hotel's fault.
Kayak screwed me
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay!
The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
Very poor cleaning and parking
The staff in the reception area is corteous and helpful
The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
my relaxing. getaway
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails.
The shower could be bigger but it's workable
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun
Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
Staff and Marie the General Manager just great.
Location; I had business meetings two blocks from the hotel and it is near subway.
The room while nicely appointed and very clean was a small. I wouldn't want to have to share it with another person.
I enjoyed my girlfriends company
I don't kiss and tell
The comfort of the bed and the excellent shower room (no bath) also excellent transport into Manhattan and efficient cheap Subway link to jfk ($7.25) from the local station via the jfk rail link at Howard Beach interchange
The area was a shabby suburb but I knew that before booking also the photos made the lobby area grander than it really was
the bed was the most comfortable i've slept in.
the building work going on outside
Sheraton Brooklyn New York Hotel ở trung tâm Brooklyn, cách Công viên Brooklyn Bridge và Công viên Prospect 5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) (phụ phí), dịch vụ xe limo/xe đưa đón hạng sang và máy vi tính.
dựa trên 2.510 đánh giá
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