Mantra on Northbourne

We booked a two bedroom apartment with sofa bed in the lounge for total of 6 adult guests. The room was not provided with sufficient crockery, cutlery , pillows or towels for 6. The sofa bed mattress felt like unpadded springs. We requested these issues be fixed about 20 minutes after being in the room. Three calls were made to reception and two face to face requests. One of our party stayed in the room for three hours alone before eventually 2 sets of cutlery and 3 dinner plates were brought to the room. About half an hour after that a staff member from reception came to the room with two mattress protectors and a doona to be put under the bottom sheet. She offered to do this but as I had to leave to meet others for dinner I declined her offer. She apologised that housekeeping staff had finished for the day but reception weren’t aware they had left, hence the long wait. We moved the mattress from the sofa bed onto the floor of the second room as the frame sloped sharply. The sofa bed frame was then shown to be broken and unable to be folded away. So we had an unusable sofa and not much space to move in the living room. The next day we were moved to another room that had a fold up bed in the second room which meant the sofa bed still need to be used, but the mattress was no better so one of our party stayed with family who had accommodation at another hotel. It was disappointing that accommodation was ostensibly possible for 6 in a two bedroom apartment but with sofa beds such as those two we experienced, it can not be considered adequate. Bizarrely we found an almost empty cigarette packet on the verandah of each room. Reception staff very friendly. Accommodation not what was promised. We would consider staying there again but with no more than four guests.

The location of the property was great.

Parking was very limited and tight. We ordered breakfast and when it wasn’t received in the time it was booked for, we contacted the staff and were told that it was late and they didn’t know when it was ready. It was cancelled! We ordered room service dinner which was poor at best. The sofa bed had a serious slope and uncomfortable and the mini bar items consumed on the first night were not replenished for the second night. The room was not comfortable to relax in due to the sofa bed taking up the entire lounge area.

Location is great.

Way overpriced. Needs renovation. Needs sound proofing. Beds too small and uncomfortable.