Khách sạn ở Carcassonne

Ưu điểm: The location within the Castle walls was amazing! The courtyard was great for gathering and having a glass of wine! Shops & restaurants were close by and plentiful! A great 1 night stay!

Khuyết điểm: No complaints!

Ưu điểm: Brilliant staff and location.

Khuyết điểm: Towels were a bit small & thin

Ưu điểm: General location.

Khuyết điểm: We were placed In Annex building 100 metres from main hotel.Therefore cant really comment on facilities, breakfast, and staff----only saw them at check in and checkout.!

Ưu điểm: Very comfortable beds, wonderful bathroom and shower, all the gentlemen staff were excellent and very helpful with our baggage. Perfect location within the fortified Cite’! I highly recommend the Hotel Le Donjon ! I give it 4 stars!

Khuyết điểm: One woman at the reservation desk told us to walk to our car and carry our luggage to our rooms when we requested the shuttle that drives out to the parking lot to help people with their luggage.She was very rude! I asked to speak with the shuttle driver and he and an additional guy drove with a gentleman in our group of 4 to retrieve all the luggage! The men were most helpful but the woman was very inconsiderate! We had 2 rooms reserved and it was a long haul through the Cite’ streets to the outside secured parking lot .

Ưu điểm: Very good location.

Khuyết điểm: non

Ưu điểm: Excellent position inside the fortress of Carcassonne.

Khuyết điểm: This is not a 4-star hotel, and indeed it would barely rate as a 3-star. The location is stunning, and the staff I encountered were excellent, but the hotel itself is run-down and trading on its location. I know there are space constraints in occupying such an odd old building, but every effort in the direction of luxury has been spared, from the synthetic sheets to the ageing grout in the shower and the overheating minibar in the tiny wardrobe. Time for major refurbishment to justify the cost of staying here. Better hotels are available 800m away (outside the fortress walls) at half the price.

Ưu điểm: The secure parking was easy to find with directions and easy to access during our stay. The hotel room was large and had a large window for light. The interior courtyard of the hotel was a very nice quiet space to enjoy.

Khuyết điểm: Nothing

Ưu điểm: Super hotel in a great location. Large room with enormous very comfortable bed. Absolutely no complaints.

Ưu điểm: Fabulous location

Khuyết điểm: Room was lovely and clean but strong smell of feet.

Ưu điểm: When one of our party collapsed and couldn’t climb stairs they quickly found us a ground floor room. Very clean and comfortable.

Khuyết điểm: Didn’t realise how frustrating it would be having to park outside city walls and have luggage shuttled in. With a disabled guest we had to walk more than anticipated

Ưu điểm: Very clean and good location, free parking

Khuyết điểm: I have my private hair dryer and couldn't use it because electrical socket in bathroom is too small

Ưu điểm: CheckIn was quick and easy and the staff at the reception very friendly and helpful. We also had dinner at the hotel which was quite good.

Khuyết điểm: Our room was packed with an 3rd bed which we didn’t need. But we only could do the reservation for a double/triple room. The carpet was pretty dirty and it was better not to look in the corner. The bed was quite comfortable. But due to a bigger group which was staying at the hotel it was pretty noisy ( singing outside ...). so hardly no sleep. Breakfast in the morning was horrible... The big group was already at the buffet and it was like a war at the buffet. The staff wasn’t able to handle that. There was only 1 person to clean tables and to fill up the buffet. We came back 30 min later.. the breakfast room was still a mess... at least we got the chance to get a table and manage to get some coffee. Needless to say we had to search for some cups. I would call that “ no management at all for handling a group of 100 and additional guests in the morning. This was definitely my last stay in a Campanile hotel.

Ưu điểm: The location was good. The reception staff were helpful and friendly. The room was clean.

Khuyết điểm: Communication with some staff was difficult. Especially in the restaurant but it wouldn’t stop us stay here again if we were to revisit this area.

Ưu điểm: Excellent overnight stop, friendly helpful staff , lovely pool

Khuyết điểm: Can’t say there was anything

Ưu điểm: Very clean, spacious room. Tea and coffee making facilities

Khuyết điểm: Expensive breakfast

Khuyết điểm: breakfast was poorly organised. dirty tables etc. Staff were not bothered.

Ưu điểm: Usual campanile facilities and easy parking

Khuyết điểm: Another campanile on industrial estate out of town

Ưu điểm: The food was extremely good and the rooms where quite big

Khuyết điểm: I stayed in the hotel with my husband, my mother and my brother. They booked a room adapted for wheelchair but somehow when we arrived they didn't get the requirements so they didn't have an adapted room but the staff apologized and kindly offered to change the day after since they were fully booked. A part from the misunderstanding everything was OK until we went to do the check out. I paid for my room before the stay but my mother was going to pay when leaving. Since she did the check out first and the staff member didn't speak Spanish and my mum neither she did speak French they didn't realize that she was checking out the wrong room and paying for the meals we had and not the room. When I did the check out I wasn't supposed to pay for anything because I already did but the staff member, who claims to be the manager, was telling me very rudely to pay. It was a clear misunderstanding that instead of calmly trying to solve she was shouting, imply that I was trying to leave without paying and on top of that she kept swearing repeatedly "putain, putain". It's a shame that a very disrespectful staff member puts down a whole team which by the way was amazingly sweet and nice to us, specially helping us with my brother's electric wheelchair. I really hope that person was having a bad day, and she is not usually like that or your hotel won't go very far. 

Ưu điểm: My husband is disabled so we had a ground floor room with a wet room which was excellent. We also had a dog with us so altogether a very pleasant overnight stay

Ưu điểm: It’s a good place to stop for the night if you’re on a trip. If you’re tired you can eat at the hotel. It’s quite good. We recommend the cassoulet and the Bio wine. The staff is really nice and helpful.

Khuyết điểm: The sofa bed wasn’t very comfortable. It seems that the mattress was replaced but it didn’t quite fit the frame. It works for a small kid.

Ưu điểm: The location was great and the hotel had all the facilities we needed for our short break. The staff were very helpful and accommodating.

Ưu điểm: Location

Khuyết điểm: Total lack of interest by staff. Middle aged women who should have known better

Ưu điểm: It was very close to the castle and in the low season was 38€ a night. That is exactly how much it's worth. Happy

Khuyết điểm: Very basic

Khuyết điểm: 5 nites , no cleaner , rubbish not emptied, no clean bedding or towels , no service at all , main lite broken , air conditioner stopped working , reported it to reception and not fixed .. no kettle , coffee , tea ect , fridge was dirty no toiletries in bathroom ... terrible place

Ưu điểm: Near the old city.

Khuyết điểm: Unattractive barrack -like building. Basic room, light not working near bed, cupboard door falling off. Stark and unwelcoming. More like a hostel.

Ưu điểm: Exceptionally good value. Secure and roomy parking at reasonable price. Basic kitchen facilities but many restaurants close by. Could not have been closer to town and the cite. Large studio with plenty of room for two.

Khuyết điểm: A bit tired and could have been decorated there were dirty marks on the wall. The fridge ice box was broken. Shower was a bit weak

Ưu điểm: The garage parking on site was 9.50euro per day but I considered it value for money because it made ouf stay very relaxing with easy access to the room from the car

Khuyết điểm: Thought parking was free but I must have misread the offer.

Ưu điểm: Location was excellent. Less than a 10min walk to la cite and the next street over had plenty of restaurants if you don't fancy the climb down from the fortress in the dark after wine. My room was very clean and the bed was comfortable. I also had a view of the cite from my room which was wonderful.

Khuyết điểm: The receptionist was not friendly at all. I was charged a €15 euro supplement for checking in out of hours - it was midday! Normally I'd be offered a map of the area and maybe given a little information about the area. Nope. I was brisquely told that breakfast (€9 extra) would be served between 8 and 10.30 and I must check out by 11. When I was heading out later the receptionist shreiked that reception was closed and I must use the side exit. This lady and her attitude spoil what has the potential to be a great little gem.Towels in the room were very small.

Ưu điểm: Good location, can walk up into old city in 5 mins. Good parking Rooms spacious. Reception friendly and helpful

Khuyết điểm: With no plug for the kitchen sink, makes it hard to do the dishes!

Ưu điểm: The location

Khuyết điểm: Dirty and grim

Ưu điểm: The breakfast was really great. The location was fantastic - a 2 minute walk to the castle. The staff were very friendly and helpful.

Khuyết điểm: The rooms could do with a bit of an update. There was no soap left in our bathroom.