Las Américas Casa de Playa

Nice. Very good selection.

The first room given had noisy air conditioner and had to request room change. Room was not cleaned on second day.

Great location and proximity to the beach. Awesome for families with kids.

Staff a bit dry, maybe over worked. Attention to detail in the rooms as far as cleaning goes poor job for a 5 star hotel.

Beautiful property on the beach with seven pools and clean facilities. Safety. Good bars. My problem with the place was indicating that my special requirements included "QUIET" and instead experiencing crying children, screaming (scary) parents and their after-midnight blasting of music or tv, , megaphone-shouting activity organizers, boom-box/music coming from guests rooms . . . no wall insulation and activity spaces too close to guest rooms themselves, to which guests retreat for solace, intimacy, sleep :-( When I brought up the problematic guests next door or the activity noise til late. I kept being told it was being taken care of and my requested compensation contemplated with a decision imminent . . . .for five days. Customer service, in other words, wasted its time and my own procrastinating and not stepping up.

Responsiveness to guest noise complaints. My considered opinion is that offering the equivalent of one night's fee for room and tax would do much to extend loyalty and happiness and would be an efficent (thus economical) use of staff time. Have an adults only series of room akin to the impetus behind the "adults only" pool and bar/restaurant (on the 10th floor)