Serviced Guest Apartsuites The Unicorn

Friendliness of all staff, like being with a family. Guests Lounge(s) comfortable, if a little cooler than rest of hotel. Shower good, nice and hot. Overall cleanliness. Large wardrobe/storage space.

Position of TV too high, strains the neck (room 19).

I thought the staff were very pleasant, the bar area was lovely with the open fire and the setting was perfect for a weekend at Cheltenham as slightly out of town and easily could avoid the hustle and bustle of the meeting

The breakfast was ok, we were pleasantly surprised when we found out because it was race weekend we would have a full breakfast (after reviews we had read we were expecting continental), the options of full english were limited. To be honest I preferred the continental piece of the breakfast which is most unusual for me. The bar did close quite early as well, would have liked a later drink.

This is our 6th visit to The Unicorn and although there are more luxurious places to stay, it suits our need for relaxation without fuss. The staff are always helpful and courteous. We will return again next year for sure and look forward to lazy days in front of the log fire!

the bathroom is a bit tired and needs some attention.

staff were attentive and there was a nice bar

the hotel is tired the bedrooms need refurbishment