Inn Of Chicago

The location is great. The roof terrace is great on a sunny day.

The rooms are tiny and dated. The bathtub was dirty when we arrived. The female receptionist I dealt with was one of the rudest hotel staff I’ve ever come across. My friend had a seizure and fainted at the front desk midday, was swallowing her tongue, none of the staff helped, just stood there and watched and literally did nothing but asked us if we wanted to call her an ambulance after she had already woken up. They also overcharged my friend €1,000 by claiming she hadn’t paid for a hotel room even though she clearly showed she had on her bank statement.

The location close to the shopping area and the park where Lollapalooza is held, which was the reason for our stay.

Our room was dirty and clearly had some sort of mold in the carpet. The carpet was even wet under the AC. Staff was not polite, especially not during check-in. Housekeeping came very early in the morning (8:30/9:00) which woke us up each day of our stay. Housekeeping also didn't clean our sheets and they forgot to put new bags in the trash cans on two occasions, which made us decide to put up the "do not disturb" sign for the rest of our stay. We also found that there were only two power outlets in the entire room that were unused, both behind a piece of furniture. The rest of the outlets were all used by lamps and appliances throughout the room. These lamps were also the only source of light in the room itself, apart from one ceiling light above the entrance. This made the room very dark, which contributed to the already drab and dark look of the room.

Excellent location for shopping.

Air conditioner in the room was not accessible for adjustment in a temperature change. Also the TV did not have any pay per view chanels.

wi-fi access in lobby. access to mag mile. access to conference venue at major hotel.

the air conditioner in my room was filthy. i couldn't switch it off because there was no open window to use, and when i did switch it off my throat became sore and dry.

consierge answered all my questions

there was no breakfast available